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SAP for Professional Services provides business processes that provide a combined view of commercial and technical aspects in IT service management, including best-practices based on the IT Infrastructure Library (ITIL). SAP solutions achieved PinkVerify certification for eight processes.

With SAP, you will accelerate your service processes by handling customer IT requests from proposal to contract to delivery and billing – and handling service orders from contract to cash. The solution enables global delivery by automating end-to-end, IT-service management processes such as in spare parts management.

SAP business processes for business and IT service management are designed for various provider scenarios such as external IT service providers, internal IT departments, or shared service centers. The solution's scope incorporates IT service management processes for the complete IT landscape of a service provider.

• IT service desk – SAP solutions provide IT service desk processes based on ITIL best practices for managing service requests, incidents, problems, change requests, and service orders. These processes guarantee standardized, controllable processes at all stages of the lifecycle – thereby streamlining and improving IT service quality. Comprehensive service reporting and analytical capabilities enable you to deliver optimal services to your clients. You gain clear insights into your IT-related costs through close integration of your service delivery efforts with controlling.
• Service level management – SAP solutions enable you to define, price, sell, bill, monitor, and report on IT service contracts including service levels – helping you meet client commitments and avoid costly penalties. Managing your contracts and service levels centrally helps you provide accurate, timely billing of all IT services you have supplied.
• IT asset management – With SAP solutions, you can plan, procure, operate, maintain, and decommission IT assets. Scenarios such as spare-parts management or IT cost-tracking using financial asset accounting are achieved through tight integration of IT service and asset management processes.

Service delivery and support is enabled with applications such as SAP CRM and SAP ERP. To find out how SAP can help you improve your IT service delivery and support, please complete the "Contact SAP" form and request information about SAP for Professional Services.