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• Client and opportunity management – Integrate your client-facing business processes to create profitable, long-term client relationships – and attract and acquire new clients.
• Project service delivery – Create, structure, and staff your projects. SAP solutions can help you execute projects within established timeframes, while managing quality and adherence to contractual agreements.
• Business and IT service management – Achieve operational excellence for your outsourcing services based on IT Infrastructure Library (ITIL) best practices for IT service management. SAP solutions enable IT service providers to manage the complete lifecycle, from defining and pricing IT services, managing service contracts, and providing IT-service-desk processes for comprehensive billing and service reporting.
• Knowledge and resource life-cycle management – Meet the challenge of developing, enhancing, structuring, and storing the information and knowledge critical to your success – and optimize skills acquisition, personnel development, performance measurement, and compensation, as well as outplacement.
• Engagement management – Ensure accurate and timely billing, and reduce the need for manual processes and redundant data entry. SAP solutions simplify the administration of project delivery, contract administration, time/expense reporting, pricing, and billing.
• Partner management – Use a managed approach for controlling costs of third-party expenses.