SAP for Professional Services enables the key business activities involved with the delivery and support of ongoing managed services, including:

• Service-level management – SAP solutions enable you to monitor and report on service contracts and service level agreements (SLAs), helping you meet client commitments and avoid costly penalties.
• IT asset management – With SAP solutions, you can plan, design, build, operate, maintain, and decommission IT assets.
• Service desk management – With SAP solutions, your agents have access to client information, a solutions database, existing contracts/SLAs, and other information necessary to respond to queries or resolve service issues. In addition, agents can quickly and easily create service orders.

Service delivery and support is enabled with applications such as SAP CRM and SAP ERP. To find out how SAP can help you improve your IT service delivery and support, please complete the "Contact SAP" form and request information about SAP for Professional Services.