SPI Research hypothesizes that all billable professional services organizations include 5 fundamental service performance pillars: Leadership, Finance and Operations, Human Capital Alignment, Service Execution, and Client Relationships. This research helps firms measure their level of maturity across these pillars.
This report provides visibility into critical business processes and key performance measurements, so organizations can compare, diagnose, and improve their own performance. (Service Performance Insight, 2011).
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Discover how the SAP Business ByDesign starter package for professional services firms can help you streamline business processes and run your business more profitably and effectively. The comprehensive functionality helps you complete more effectively, increase visibility, and improve employee productivity.
Investigate how firms providing IT and business process outsourcing services are achieving excellence in service delivery. The keys include establishing an IT service desk – the operational core of service delivery – and integrating service and asset management processes with core ERP systems.
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Are you in a service- or maintenance-focused industry and using SAP software to improve your business processes? If so, discover how multiresource scheduling software from SAP can help you revitalize your scheduling and dispatching activities to promptly fulfill service requests with the optimal resources.
Learn how SAP BusinessObjects BI OnDemand offers complete, integrated business intelligence that extends your reporting and analysis of data in the Salesforce application from salesforce.com. This software-as-a-service (SaaS) solution is free to try and requires no dedicated hardware or software installation.
Learn how SAP Test Acceleration and Optimization automates testing, so you can help ensure efficient application testing while minimizing business risks – letting you quickly deliver high-quality applications to support business growth.
Learn how the SAP Carbon Impact OnDemand solution can help your global organization accurately measure, mitigate, and monitor greenhouse gas emissions and other environmental impacts. Discover how this secure, scalable, Web-based platform can help you manage your sustainability initiatives and streamline reporting.
Find out how SAP Interactive Forms software by Adobe extends the power of SAP solutions by helping you develop interactive, digital forms that can be directly integrated into business processes. The software enables you to automate paper-based business processes and extend the reach of enterprise applications.
Wondering how to strengthen relationships with your customers – from market development to lead generation, from sales to service? The SAP Business ByDesign solution provides comprehensive customer and product information and streamlined processes that you can use to increase productivity and provide high-quality service.
Learn how enterprises can leverage alternate solution deployment models to cost-effectively build world-class capabilities essential to becoming successful while balancing risk.
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Explore how prebuilt analytic applications and business intelligence make for better decision-making across many functions in your organization. IDC analyst, Henry Morris, theorizes on the future of analytics and their impact on business. (IDC, 2010).
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Find out how the business intelligence functionality in SAP Business All-in-One solutions can help your company gain visibility, insight, operational alignment, and accountability. As a result, your firm can increase revenue, margins, and liquidity; streamline processes; improve agility; and become a best-run business.
Ready to move beyond spreadsheets? Find out how to recognize the signs your company needs a business intelligence (BI) solution and what you should look for in a solution and a vendor. Learn more about BI components and approaches to implementating a BI solution to improve your company’s efficiency and effectiveness.
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You want to transform your HR department into a best-run business and enable the company to execute on its strategy. Read how the Business Transformation Services group of SAP Consulting helps you drive smart transformation projects with decisive HR strategy, innovative processes, and an integrated IT infrastructure.
Cloud-based software, delivered as software as a service (SaaS), will likely be a key distribution avenue by 2014. Read about the rise of SaaS - and challenges and opportunities of two approaches to adopting cloud-based software: integrating legacy "point" solutions and purchasing SaaS software suites. (IDC, 2010).
Use this detailed "feature by version, by edition" comparison table to understand and compare the functionality delivered in previous versions of SAP Crystal Reports and SAP Crystal Reports Server.
Learn how Duet Enterprise software lets you blend SAP applications and data with Microsoft SharePoint 2010 collaboration and productivity tools to build solutions that boost efficiency. The software delivers the interoperability, building blocks, templates, and tools you need to execute quickly and affordably.
Learn how you can use the CRM functionality in SAP Business All-in-One solutions to help your midsize company improve its capability to streamline operational processes and manage marketing, sales, and service functions.
Find out about the tools SAP Business One provides to help you turn prospects into customers, grow customer sales and profitability, and increase customer satisfaction. Learn how you can automate processes and efficiently manage activities throughout the entire sales cycle, from initial contact to after-sales support.