SAP for Mill Products equips you with the tools you need to improve interactions with customers and efficiently handle complaints and claims – enabling you to drive higher levels of customer satisfaction.

SAP for Mill Products covers the key activities involved in improving customer service, including:

• Customer interaction – SAP solutions allow you to support customers through Web-based access, self-service processes, and customer interaction centers. You can streamline the management of service contracts and manage catalog content to increase customer satisfaction and profitability.
• Complaint and claim management – With SAP for Mill Products, you can monitor and manage customer complaint information across all channels to efficiently resolve issues. You can plan and manage product returns, product recalls, returns expenses, credit memos, material replacements, and quality – and, ultimately, increase customer retention and satisfaction.

Customer service is enabled with SAP applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve customer service, please complete the "Contact SAP" form and request information about enterprise resource planning or customer relationship management.