The insurance industry has experienced underwriting losses every year since 1978 – profits are threatened, satisfaction and loyalty are eroded, and management has headaches.

With optimized end-to-end claims processing from first notice of loss to settlement and subrogation, you can achieve up to 20% reduction in claims costs and up to 20% reduction in processing time. Bringing you higher profitability and better combined ratio – and loyal customers!

SAP Solutions for End-to-End Claims Management

For many insurers, claims management is hampered by disconnected data and systems. You can't leverage information across the organization, and your legacy systems can't keep pace with new products and industry developments. As a result, you can't optimize processes, effectively identify and prevent fraud, or deliver the high levels of customer service the market demands.

The SAP Claims Management application enables you to automate and manage the entire claims process – from first notification of loss and the capture of claims data to subrogation and recovery, including full claims service automation and links to analytics for performance evaluation and fraud detection. You have the functionally you need to maximize cash flow, optimize reserves, and ensure efficient processing that results in lower operational and claims costs.

SAP Claims Management for P&C insurers improves efficiency and integration of claims handling and fulfillment. It is integrated with other core SAP for Insurance solutions, such as SAP Policy Management and SAP Collections and Disbursements for Insurance. It supports the integration of external service providers, such as appraisers or repair shops, and provides employees, customers, brokers, and agents with multiple points of access to the claims system. So you can leverage your internal and external resources to minimize claims costs, accelerate the processing cycle, and optimize customer service.

With SAP Claims Management, you gain visibility into the information you need for strategic and tactical decision-making and for reporting to regulatory bodies, analysts, and other external stakeholders. Advanced analytics and workflow processing enable you to proactively reduce fraud by identifying suspect claims and routing them to your special investigative unit. You can even link to industry services dedicated to identifying fraudulent claims.