SAP for Insurance enables you to design and streamline your claims settlement processes to meet current demands. You can capture claims information, evaluate claims, integrate service providers, and reserve and disburse payments. So you can streamline claims processes, reduce administrative overhead, improve multichannel service delivery, and boost customer satisfaction.

SAP for Insurance covers the key activities involved in claims handling and fulfillment, including:

• Notice of loss – SAP solutions allow you to capture a claim reported by an insured or another claimant, carry out initial checks, and trigger follow-on processes. You can report the notice of loss through channels such as letter, data medium exchange (DME) record, call center, or the Internet.
• Claims fact-checking – With SAP solutions, you can clarify facts related to a claim, validate policies and claims, and determine whether the insurer must pay compensation.
• Claims evaluation – SAP solutions give you the tools you need to capture, evaluate, and verify individual items in a claim and then make a compensation statement for all claimants.
• Settlement – SAP solutions enable you to settle claims by making payouts to the policyholder or other claimants, providing goods to replace damaged items or delivering services through third parties.

Claims handling and fulfillment is enabled with SAP applications such as SAP Claims Management. To find out how SAP Claims Management can help you improve your claims handling and fulfillment, please complete the "Contact SAP" form and request information about industry applications.