SAP for High Tech provides a platform for high tech OEMs to manage after-sales services. Our solutions cover the key activities involved in customer service management, enabling you to:

• Plan and forecast services and required resources, including people, parts, and tools
• Provide customer service personnel with accurate information about your company's commitment to each customer, including interaction history and service expectations
• Plan and execute marketing strategies, and monitor their results for service-related activities
• Rapidly analyze your service sales pipeline, effectively manage tasks, and target cross-selling and up-selling opportunities to key customers
• Reduce the cost of the claim and recovery process for each customer, vendor, or supplier warranty
• Support customers with multiple interaction channels, including call centers, Web-based self-services, and mobile services

Customer service management is enabled with SAP applications such as SAP Customer Relationship Management (SAP CRM). To find out how SAP CRM can help you improve your customer service management, please complete the "Contact SAP" form and request information about customer relationship management.