SAP for Automotive lets you handle claims from customers or partners, including dealers. You can send, copy, validate, and price claims. You can also store and easily access claims histories.

SAP for Automotive supports a full range of activities related to warranty management, including:

• Warranty claims processing – With SAP solutions, you can enter, check, and evaluate claims against contractual data and specific business rules. You can also validate warranty agreements, code and categorize claims, and automate payment.
• Credit memo processing – You can create, review, and release a credit memo if a customer is overcharged, returns a defective product, or complains about a service performed.

Warranty management is enabled with applications such as SAP ERP. To find out how SAP ERP can help you improve your warranty management, please complete the "Contact SAP" form and request information about enterprise resource planning.