Banks Betting Big on Big Data and Real-Time Customer Insight
Bloomberg Businessweek Research Services and SAP launched a global survey in summer 2013 to analyze the views of banking sector executives on customer centricity and the use and benefits of analytics.
How to Make Consumers Love Their Banks
Banks lack the emotional connection with consumers that drives trust and loyalty - A requirement if they are to keep Google and Paypal from stealing their vital transaction business. To fight back, banks need a transformation focused on customer experience
Run Banks for Customers, Not Bankers
A brief thought leadership perspective of why banks are losing ther transaction business. This brief presents the keys to making bank channels work together.
SAPPHIRE NOW: June 3-5, 2014
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