SAP SERVICE AND ASSET MANAGEMENT
KUNDEN
SAP Service and Asset Management unterstützt Unternehmen auf der ganzen Welt bei der Installation, Instandhaltung, Reparatur, Stilllegung und Entsorgung von Produkten, Geräten, Anlagen und Ausrüstung.
Lesen Sie hier nach, welche Vorteile auch Ihr Unternehmen aus den umfassenden Funktionen unserer Lösungen ziehen könnte:
Fallstudien und Kundenberichte
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Reaktionsvermögen und Flexibilität im Service verbessern, Effizienz steigern
Die Bosch Thermotechnik GmbH hat mit SAP-Software Auftragsbearbeitung und Servicemanagement optimiert, um im Wettbewerb verstärkt zu punkten. |
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Innovative Technologien nutzen, Erwartungen voll erfüllen
Caterpillar Logistics hat mit Ford und SAP eine neue Anwendung zur Steuerung komplexer Ersatzteillogistikketten entwickelt. |
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Kompetent, pünktlich, zuverlässig und immer mit dem passenden Werkzeug
Strukton Rail hat seine gesamte Servicedokumentation in einem System konsolidiert, auf das die Kunden online zugreifen können. Erfahren Sie, warum sich das Unternehmen dabei für SAP Service and Asset Management entschieden hat. |
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Geschäftsbeziehungen schnell knüpfen und vertiefen
Yaskawa Electric America hat mit SAP-Lösungen die Interaktion mit den Kunden verbessert. Das erhöht die Kundenzufriedenheit und die eigene Ertragskraft. |
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Branche: Dokumenttyp: |
"SAP Service and Asset Management Customer Reference Book"
Read the experiences of SAP customers of all types who are using the SAP Service and Asset Management solution to achieve success in service and service parts management. Gain insight from their experiences as to how your company can derive value from SAP Service and Asset Management today.
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Customer Success Book
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AMD
Review how AMD, a U.S.-based, global provider of innovative microprocessor solutions for computing, communications, and consumer electronics markets, captured a 32% IRR on its SAP Customer Relationship Management investment. The firm is well equipped to continue realizing productivity and revenue enhancements. (CRM ROI Review, 2006)
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ROI Case Studies
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BOSCH Thermotechnik
Learn how Bosch Thermotechnik, one of the largest suppliers of heating units and hot-water appliances in Europe, worked with Bosch Communication Center (BCC) to set up a call center using SAP Customer Relationship Management – achieving a 31% IRR in 2007.
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Business Transformation Studies
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EnBW Energie Baden-Württemberg
Learn how EnBW Energie Baden-Württemberg of Germany established compliance with the IT Infrastructure Library for its service proceses – and achieved 80% resolution of service requests during initial calls of help-desk responses by implementing the SAP Service and Asset Management solution with single point of contact.
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Kundenberichte
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Francotyp Postalia
Learn how this manufacturer of specialized mail-related machinery increased after-sales revenue, defended its dominant market share, and further enhanced high standards for customer service. By implementing customer management relationship software from SAP, the firm secured its competitive edge.
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Business Transformation Studies
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Jebsen & Jessen Marketing
Read how this Asian wholesale distributor of consumer electronics products added value for customers by offering servicing and warranty management services. To handle heavy servicing requests, the firm developed a solution based on enterprise service-oriented architecture powered by the SAP NetWeaver technology platform.
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Kundenberichte
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Lennox International
Learn how SAP Customer Relationship Management is helping this global provider of climate control solutions to enhance customer service and increase market share. Through interaction center functionality, SAP CRM provides Lennox agents with the customer visibility necessary for offering tailored customer service.
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Business Transformation Studies
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Marin Municipal Water District
Read how Marin Municipal Water implemented solutions from SAP for Public Sector and SAP for Utilities to help ensure the water district's fiscal and environmental vitality for future generations. With the new software, it gained access to real-time information as well as integrated business processes and data.
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Business Transformation Studies
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Rasselstein
Learn how this German tinplate producer increased productivity and efficiency by implementing SAP Customer Relationship Management. Gaining a 360-degree view of the customer and standardizing and simplifying customer-facing processes allowed Rasselstein to address customer complaints more effectively.
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Kundenberichte
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Schumacher Elevator Company
Discover how SAP Business Suite applications opened the doors to improved business processes for Schumacher Elevator Company – enabling the company to improve customer service, run operations more efficiently, and gain an infrastructure for Web-enabling critical aspects of its business.
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Business Transformation Studies
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