SAP 360 Customer

Supercharge your customer experience with SAP 360 Customer, powered by in-memory computing

Revolutionize customer engagement with SAP 360 Customer – a completely new approach that combines our market-proven CRM software with the latest in analytics, cloud, enterprise mobility, collaboration and social media solutions. Powered by our lightning-quick in-memory platform, SAP HANA, SAP 360 Customer delivers real-time customer insight, real-time interactions, and real-time execution.

  • Combine transactional and external data for a complete, 360° view of your customers
  • Better understand customer needs and preferences – and accurately predict future behavior
  • Deliver contextual, personalized experiences through any channel, on any device
  • Monitor and analyze social media sentiment – and proactively engage with your customers
  • Personalize offers based on customer profile, context, past interactions, and current location
  • Deploy SAP 360 Customer on-premise or via the cloud, and on any mobile device
Co-workers gathered around a mobile device, representing 360 view of customers
  • Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

Featured Resources

Connected marketer reaching more customers with SAP 360 Customer

Marketing: Personalized Commerce Experience

Personalization is more than knowing your customer’s name, it’s about the sweet spot where the right offer at the right time triggers a purchase. That’s exactly what the hybris commerce platform from SAP helps companies do.

Sales rep using SAP 360 Customer on her mobile device

Sales: Close More Deals

The fun of selling does not stop once the deal is signed. Choose a sales application that eliminates administrative work – so you can spend more time celebrating your win.

Customer Service with SAP

Customer Service: The Life of Vinny

What’s life like for an Italian coffee maker with a New York attitude working in an office full of interesting characters? It’s pretty boring – until things go horribly wrong and caffeine deprivation sets in. Can customer service save the day? Will Vinnie ever be himself again?

Vertriebs management
kongress 2015

Want to learn more about these SAP solutions?

SAP 360 Customer Solutions