Streamline your IT organization's service operations with the SAP IT Service Management application. Enable ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management, and more.
- Streamline your service desk by enabling IT service agents to quickly track and resolve problems
- Leverage native integration with SAP ERP Financials to better manage IT financials
- Gain insight into IT service desk operations with built-in analytics from SAP BusinessObjects
- Satisfy customers and stakeholders by transparently defining service-level agreements
- Employ an intuitive application that supports native integration with SAP Solution Manager