Value Drivers
Strategic Goals
- Optimize customer service to improve customer
loyalty
- Standardize IT company-wide for more transparency
- Innovate faster with flexible and integrated IT
Key Challenges
-
Technology in the optical industry is changing rapidly.
IT needs to help keep up the pace.
- The healthcare industry requires high-quality products.
As a result, reliability is very important for customer
loyalty.
- Create processes from the customer’s perspective.
- Create an integrated system by bringing together
disparate systems and departments throughout the
company.
Value Realization
Results
- From 2002 to 2007, SAP has helped Olympus to
better meet its business objectives and to keep up
with business requirements in a rapidly changing
environment.
- SAP solutions have made significant contributions
to the continued success of Olympus by enabling the
company to adopt standardized processes.
- Customer satisfaction has improved greatly. Now,
Olympus can provide more services to its customers,
including status updates and detailed cost overviews.
- Olympus has achieved more transparency with realtime
data. This provides the company with real-time
information on day-to-day changes, allowing it to
instantly adapt its sales strategy.
SAP Solutions
SAP R/3 Enterprise
SAP Customer Relationship Management
SAP NetWeaver Business Intelligence
SAP NetWeaver Portal
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