SAP Service and Asset Management aide les entreprises à travers la monde à installer, entretenir, réparer, mettre hors service et au rebut des produits, équipements, actifs et infrastructures.

Pour en savoir plus sur les avantages éprouvés de ce portefeuille de solutions, lisez nos études de cas et nos témoignages clients :

Principales études de cas et témoignages clients

Améliorer la réactivité et la flexibilité des services pour plus d'efficacité Bosch Thermotechnik GmbH, partenaire SAP, a su améliorer la gestion de ses commandes et de ses services et ainsi gagner du terrain face à ses concurrents. En savoir plus (PDF)		Atteindre ses objectifs grâce une technologie innovante Caterpillar Logistics, Ford et SAP ont développé ensemble une nouvelle application de gestion de chaîne logistique complexe pour les pièces de rechange. En savoir plus (PDF)
Agir au bon moment, mobiliser les personnes et les outils appropriés Strukton Rail a choisi la solution SAP Service and Asset Management pour regrouper les données sur ses services au sein d'un seul et même système, disponible en consultation sur Internet pour ses clients. En savoir plus (PDF)		Renforcer et simplifier les relations commerciales Yaskawa Electric America, partenaire SAP, a optimisé les relations avec sa clientèle afin de satisfaire encore plus ses clients et engendrer davantage de bénéfices. En savoir plus (PDF)

Showing 1-10 of 14 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2  Industry:  All Industries Aérospatial & défense Automobile Chimie Hautes technologies Equipementiers Industriels Assurances Industries de transformation Prestataires de Services Secteur public Télécommunications Eau & Energie Commerce de Gros SAP for Travel & Logistics Services   Asset Type:  All Asset Types Customer Success Stories ROI Case Studies Business Transformation Studies Customer Success Book    Title   Asset Type  "SAP Service and Asset Management Customer Reference Book" Read the experiences of SAP customers of all types who are using the SAP Service and Asset Management solution to achieve success in service and service parts management. Gain insight from their experiences as to how your company can derive value from SAP Service and Asset Management today.       SAP Service and Asset Management Customer Reference Book (2 MB) Customer Success Book AMD Review how AMD, a U.S.-based, global provider of innovative microprocessor solutions for computing, communications, and consumer electronics markets, captured a 32% IRR on its SAP Customer Relationship Management investment. The firm is well equipped to continue realizing productivity and revenue enhancements. (CRM ROI Review, 2006)       AMD: ROI Full Report (365 KB) ROI Case Studies BOSCH Thermotechnik Learn how Bosch Thermotechnik, one of the largest suppliers of heating units and hot-water appliances in Europe, worked with Bosch Communication Center (BCC) to set up a call center using SAP Customer Relationship Management – achieving a 31% IRR in 2007.       BOSCH Thermotechnik (275 KB) Business Transformation Studies EnBW Energie Baden-Württemberg Learn how EnBW Energie Baden-Württemberg of Germany established compliance with the IT Infrastructure Library for its service proceses – and achieved 80% resolution of service requests during initial calls of help-desk responses by implementing the SAP Service and Asset Management solution with single point of contact.       EnBW Energie Baden-Württemberg  (185 KB) Customer Success Stories Francotyp Postalia Learn how this manufacturer of specialized mail-related machinery increased after-sales revenue, defended its dominant market share, and further enhanced high standards for customer service. By implementing customer management relationship software from SAP, the firm secured its competitive edge.       Francotyp Postalia (768 KB) Business Transformation Studies Jebsen & Jessen Marketing Read how this Asian wholesale distributor of consumer electronics products added value for customers by offering servicing and warranty management services. To handle heavy servicing requests, the firm developed a solution based on enterprise service-oriented architecture powered by the SAP NetWeaver technology platform.       Jebsen & Jessen Marketing (261 KB) Customer Success Stories Lennox International Learn how SAP Customer Relationship Management is helping this global provider of climate control solutions to enhance customer service and increase market share. Through interaction center functionality, SAP CRM provides Lennox agents with the customer visibility necessary for offering tailored customer service.       Lennox International (565 KB) Business Transformation Studies Marin Municipal Water District Read how Marin Municipal Water implemented solutions from SAP for Public Sector and SAP for Utilities to help ensure the water district's fiscal and environmental vitality for future generations. With the new software, it gained access to real-time information as well as integrated business processes and data.        Marin Municipal Water District (3 MB) Business Transformation Studies Rasselstein Learn how this German tinplate producer increased productivity and efficiency by implementing SAP Customer Relationship Management. Gaining a 360-degree view of the customer and standardizing and simplifying customer-facing processes allowed Rasselstein to address customer complaints more effectively.       Rasselstein (177 KB) Customer Success Stories Schumacher Elevator Company Discover how SAP Business Suite applications opened the doors to improved business processes for Schumacher Elevator Company – enabling the company to improve customer service, run operations more efficiently, and gain an infrastructure for Web-enabling critical aspects of its business.        Schumacher Elevator Company (139 KB) Business Transformation Studies Showing 1-10 of 14 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2