Deliver stellar customer service with SAP software

Get the tools you need to delight your customers, differentiate your brand, and drive new revenue – with customer service software from SAP. Leverage real-time, contextual customer insights to increase engagement and foster loyalty. Proactively solve issues with predictive capabilities and sentiment analysis. And empower field service reps with mobile access to key information and state-of-the-art data visualization tools.

  • Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email
Explore our solutions

Learn how SAP solutions support customer service – and how we can help you succeed.

Call center agents using customer service support software

Demo: Deliver Superior Service with SAP CRM

Watch this quick demo to see how SAP Customer Relationship Management can help you solve problems on the first call, better understand customer entitlements, and transform service from a cost center to a profit center.

Cashier representing proactive customer service

Aberdeen: Social Media and Customer Service

Leveraging social media for customer service isn't a new concept, but few service organizations have embraced it. This report by Aberdeen details the current state and benefits of using social media, plus recommendations and best practices for getting started.

Cashier representing consistent cross-channel customer service

Cross-Channel Service Consistency

In the digital age, consistently excellent customer service within and across all channels is the new name of the game. Hear how top executives are meeting this challenge head on – in a Bloomberg BusinessWeek report.

Picture of a conference

The Social Shake-Up

Don't miss this exciting conference, Sept 15-17, in Atlanta, GA. It features six tracks over two days, covering everything from big data, mobile, customer service and the social organization.