To ensure that both SAP and its partners realize optimal returns on investments, partnerships are evaluated regularly against a common set of targets and metrics. The following table lists the targets and metrics for services partners.

Targets & Metrics	SAP Partner - Services	SAP Alliance Partner - Services	SAP Global Partner - Services
Incremental/influenced revenue	Optional	Required	Required
Growth of customer references	Optional	Required	Required
Marketing and market development funds	Optional	Required	Required
Number of joint campaigns for global SAP initiatives	Optional	Optional	Required
Investment in training	Required	Required	Required
Number of escalations	Required	Required	Required
Number of trained and certified SAP resources	Required	Required	Required
Customer satisfaction rating	Not applicable	At least a rating of 7 on a scale from 1 (low) to 10 (high)	At least a rating of 7 on a scale from 1 (low) to 10 (high)