Cross Development

Support Cockpit

Today SAP Service & Support handles 800,000 messages and delivers 34,000 remote services for 20,000 customers per year. SAP constantly looks for possibilities to successfully meet the increasing support needs from customers while preserving the support quality.

The Support Cockpit team in Sophia Antipolis works on the development of a tool that aims at revolutionizing the support process. Together with colleagues from Germany the group builds software that will enable key users at the customer site, partners or SAP support employees to solve incidents quickly and efficiently.

Hence, the group follows SAP's goal to enable such key users at customers to solve most end users’ software support requests quickly themselves and to handle 90% of all incidents that still reach SAP support without a need to contact the customer or analyzing the underlying problem in the customer system.

The Support Cockpit is the software which brings together all information that is available in an Enterprise SOA environment to reach this goal and will support SAP’s strategy to serve more than 100.000 customers.

Application Platform

Master Data/ Migration Services

The Application Platform together with SAP NetWeaver, SAP's integration and application platform have evolved to a business process platform including composition technologies, an enterprise services repository and enterprise services definitions that allow organizations to develop applications for specific business processes.

As a result, the Application Platform has the objective to become the platform of choice for an eco-system of composite applications and solution offerings while offering unmatched quality, flexibility and industry leading TCO.

The Application Platform development group at SAP Labs France develops major master data business objects of the Application Platform / Foundation Layer and their migration services. Examples of these objects are Customer, Supplier, Service Product, Material, User or Installed Base.

The migration services enable the Application Platform and the built-on products to interact with other systems like legacy systems, mySAP.com, R/3, MS Office etc. in both directions. The migration services are for example part of an initial system set-up when legacy data are uploaded. This is particularly important for the SAP Safe Passage initiative, a program that enables the consistent data transfer to an AP-based SAP solution.

AP Pricing Engine

The Pricing Engine as part of SAP's Application Platform is a component that is used in various CRM scenarios (e.g. CRM Order, Mobile Sales, e-Commerce). The pricing tool provides consistent pricing schemes, currency conversions and a condition technique for a sales application in order to enable accurate pricing calculations.

The team in Sophia Antipolis and their colleagues from Germany and India work on the enhancement of the pricing engine and as part of the Application Platform. Additionally, the team is responsible for the maintenance of both the pricing engine and its configurator.

SAP Business One / Best Practices

The SMB business unit serves the needs of small to midsize businesses by expanding and deepening partnerships with third parties who offer prepackaged solutions for specific vertical industries. These solutions reduce the complexity and implementation costs for smaller enterprises. The small team of solution architects at SAP Labs France works with partners in southern Europe to help them develop vertical solutions for their local SMB markets.