SAP CRM rapid-deployment solution for service management

Improve the efficiency of your field service operations – with our CRM rapid-deployment solution

Manage your field service operations more efficiently while reducing costs. Our CRM rapid-deployment solution for service management provides support for field service planning, execution, and confirmation – along with integrated complaints and returns management. Rely on preconfigured functionality to help you speed implementation.

  • Improve field service efficiency and cut costs with accurate entitlement verification and billing
  • Access all relevant customer data – including contract and warranty information – in one spot
  • Increase customer satisfaction by simplifying the warranty claim and return process
  • Faster invoicing with integrated billing in SAP ERP
  • Accelerate implementation time with preconfigured functionality and templates

 

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Service Order Management

Manage service orders efficiently – from quotation to billing and collection – to keep customers happy and meet your service level agreements (SLAs). At the same time, reduce service costs through accurate entitlement verification and billing.

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Integrated Invoicing with SAP ERP

Optimise the billing process, eliminate errors, and ensure prompt payment – with service order management that is tightly integrated with billing in SAP CRM or SAP ERP. Manage your service order execution faster, while ensuring master data, such as account and contact data, is synchronised between your systems.

Bell representing speedy customer service

Complaints and Returns

Reduce the cost of complaints and returns by streamlining your process and automating validation. Keep your customers happy by simplifying the warranty claim and return process. And continually enhance product quality through defect tracking and complaint analysis.

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Learn more about SAP Rapid Deployment solutions.

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