SAP Business Communications Management rapid-deployment solution

Fast track to a better customer experience

Boost customer satisfaction – quickly – with our rapid-deployment solution for SAP Business Communications Management. An integrated package of contact centre software and implementation services, this solution is designed for rapid results.

  • Improve contact centre performance with real-time visibility into operations
  • Speed up your response times and decrease customer wait time
  • Automate the handling of routine inquiries
  • Increase staffing flexibility by using work-at-home and remote agents


SAP Business Communications Management software solutions can help your company improve customer service.
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Picture of a pencil on a spreadsheet representing critical monitoring and reporting features that can help improve contact centre performance

Real-Time Monitoring and Reporting

Discover how real-time monitoring and reporting can give you the specific information you need to significantly improve your contact centre performance – especially customer satisfaction.

Graphic of a miner with his hardhat’s headlamp illuminating his path, illustrating the how contact centre software can also help organisations navigate unknown and uncharted territory

Inbound Contact centre Telephony

How do you get the most value from your network investments – and maximise the efficiency of your contact centre resources? See how much flexibility you can gain with an IP-telephony solution.

Picture of two hands shaking, representing the integration of CRM in action

Native Integration to SAP CRM

Your agents can provide better service when they have easy access to customer contact details and long-term account history. Learn the advantages of using contact centre software.

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Learn more about SAP Rapid Deployment solutions.

More Scope Items

Interactive Voice Response

See how to automate your call centre operations to improve customer experience.

Watch the 2-minute video ›

View more SAP Rapid Deployment solutions for your line of business: Marketing › Sales › Service ›

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