Take customer service to the next level with SAP solutions

Give your service reps instant access to real-time, 360-degree customer profiles – including social media content and sentiment – with our service solutions. Collaborate with your team to solve customer issues faster, deliver consistent service across all interaction channels, and analyze big data to identify new revenue opportunities.

  • Deliver consistently high quality of service across all channels, including social media
  • Arm your field engineers with mobile apps to increase productivity and data quality
  • Package services with products to increase share-of-wallet and counter competitive deals
  • Optimize workforce scheduling  to meet service level agreements (SLAs) while keeping costs low
  • Empower collaboration within your enterprise to solve complex cases
  • Extract trends, buzz, and sentiment from social media
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