SAP BCM Receives Frost & Sullivan Award

Frost & Sullivan has researched how best-in-class companies worldwide manage growth, innovation and leadership. Based on these findings, Frost & Sullivan is proud to present the 2012 North American Customer Value Enhancement Award in Contact Centre Systems to SAP BCM.

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Aberdeen Report: Agent Desktop Optimisation

On average, 26% of agent time is spent looking for relevant data across different systems during each customer contact. This Aberdeen report reveals business processes and technologies that top performing businesses use to empower agents with relevant and timely information through their desktop.

Customer service professionals using SAP software

SAP 360 Customer: Transform Service

#Custserv

See how SAP 360 Customer – powered by the SAP HANA in-memory computing platform – can super charge your customer-service organisation with true 360 customer insight.

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CRM Discussion Forums: Join the Conversation

Participate in discussions and check out product and technical blogs from a community of customers, consultants, and experts passionate about CRM.

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