SAP Citizen Connect Mobile App

Make it easy for citizens to report local issues with our public reporting app

Bring your services closer to citizens and reduce your call-centre workload. With our public reporting app, SAP Citizen Connect, citizens can report public-facing issues quickly and conveniently. Using the app on their mobile devices, citizens can take a picture of an issue, locate it, categorize it, and describe it.

  • Help engaged citizens to quickly submit issue reports and get status updates on mobile devices
  • Create cases in SAP CRM or notifications in SAP ERP
  • Route and assign issues based on citizen-defined categories
  • customise the public reporting app with city-specific branding
Screenshot of SAP's public reporting app, SAP Citizen Connect
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