SAP Labs Finland is a part of the global SAP research and development community. By creating knowledge, encouraging innovation, and investing in people and technology, SAP Labs develops solutions that enable SAP customers to improve their business processes and achieve their business objectives.

In Finland, SAP Labs develops SAP Business Communications Management software. SAP Business Communications Management provides a flexible, multi-channel, all-IP business communications platform for contact centers and contact intensive companies. With the software, organizations can deploy IP telephony for everyone who needs it, including telemarketing experts, customer service agents, switchboard operators, office workers, mobile experts, and their managers.

SAP Business Communications Management software replaces traditional telephone systems with a software-based telephony solution and helps companies make their staff more effective in interactions with customers and partners. SAP Business Communications Management allows communication-enabled CRM processes to be created that leverage organizational know-how independent of location; enhance marketing, sales, and service activities; and reduce total cost of ownership