Application management services certified by SAP must also meet SAP IT Excellence quality criteria, found in the SAP-certified application management services audit, in the following areas. Also, check out guidelines for certification.

SAP IT Excellence Quality Criteria	Requirements
SAP Services portfolio	Number of AMS customers Number of AMS consultants SAP product experience Industry experience
AMS Service Overview	AMS offering Delivery setup Employees and skills Employee training Quality Management (QM system, process documentation, project guidelines/methodology, consideration of subcontractors) IT Service Management organization Awareness and usage of SAP services
Application Lifecycle	Customer requirement documentation and evaluation Design methodology for AMS offering Service implementation standards Authorization concept/user management Security guidelines Disaster recovery for service center and tools/service availability/business continuity Project/user documentation Knowledge transfer of customer specific business processes Application/business process monitoring AM go-live methodology Service desk and incident management (implementation, tool support, system monitoring integration) Problem management (implementation, integration) Known error database Change management (process, integration, workflow, risk analysis, tool support) Service level management (implementation, reporting) Improvement process/optimization concepts Customer satisfaction