Demo: Deliver Superior Service with SAP CRM
Watch this quick demo to see how SAP Customer Relationship Management can help you solve problems on the first call, better understand customer entitlements, and transform service from a cost center to a profit center.
Top 10: “Not So Excellent” Service
For many of us, it’s a sad commentary that poor customer service is the rule, not the exception. In the style of David Letterman and The Tonight Show, below is my top 10 of the “not so excellent customer service” scenarios I have seen or experienced. I hope someday in the near future, coming up with this list won’t be so easy...
Cross-Channel Service Consistency
In the digital age, consistently excellent customer service within and across all channels is the new name of the game. Hear how top executives are meeting this challenge head on – in a Bloomberg BusinessWeek report.
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