• Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

Explore how other customers are generating value with SAP technology.

More customer stories ›

Customer Snapshot

Keeping the Lights On

Reducing tasks from

3 hours

to 2 minutes

Powercor Australia is an electricity distributor in Victoria, Australia, and manages the poles, wires and equipment (including meters) for approximately 700,000 customers. Their power network spans both densely populated areas and rural countryside. Since reliable power is critical to the safety and growth of Victorian communities, new state regulations mandated that Powercor replace all aging meters with SMART meters.

 

Company

Powercor Australia

Headquarters

Melbourne, Australia

Customer Website

www.powercor.com.au/

Revenue

€451 million

Implementation Partners

---

Line of Business

Service, Information Technology

Industry

Utilities

Featured Products

SAP Afaria

The Challenge

Managing a new infrastructure of over 1.2 million SMART meters—in only 4 years

  • http://sapvideo.edgesuite.net/vod/2014/customer-journey/cj-powercor-committed-to-following-government-regulations-vidcj389.mp4
  • 488
  • 275

Committed to following government regulations.

With the government mandate involving a full compliance deadline of four years, Powercor needed a fast and reliable mobile device management platform to transition the vast number of devices in the field. The deployment, management, uptime and security of these devices were a top priority.

Enter SAP

Meeting project timelines—and on budget

Powercor Australia chose SAP Afaria due to its reputation, security conformance to government policies and the ability to remotely manage devices.

 

Alan King, Field Mobile Applications Manger, Powercor

“The ability to update my entire field force over a weekend. That is something that still amazes me to this day… The experience during implantation was extremely positive.”

Today

Reliable, fast and remote

  • http://sapvideo.edgesuite.net/vod/2014/customer-journey/cj-powercor-committed-to-following-government-regulations-vidcj389.mp4
  • 488
  • 275

“The ability to build a device and send it 200-300 hundred kilometers from our head office out into the state of Victoria is something we cannot put a price on”

Today, Powercor manages three of their business groups (Asset Inspectors, Smart Meter Technicians and Fault Crews) with SAP Afaria. Configuring devices has been reduced from 3 hours to 10 minutes. Users in the field can simply turn on the device, log in and get their job done.

 

Delivering reliable devices across the state of Victoria—independent from the employee’s location.

Journey Ahead

Expanding mobility

  • http://sapvideo.edgesuite.net/vod/2014/customer-journey/cj-powercor-committed-to-following-government-regulations-vidcj389.mp4
  • 488
  • 275

The future with SAP

The future direction for Powercor Australia is to expand their mobility processes across other areas of the business. They are also looking at expanding their SAP portfolio by adding the Sybase Unwired Platform to assist in managing Android tablets, iPads and iPhones.

Related Links