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Customer Snapshot

Key Management is
Key to Airport Security

keys for



Frankfurt Airport (Fraport AG) is a hive of activity around the clock, with over 56 million passengers passing through annually. More than 20,000 in-house staff, plus thousands more from external companies come and go on a daily basis. Site security – securing doors, barriers, and locks – is #1 priority.


Fraport AG makes airport facilities available to innumerable airlines, businesses, government agencies, and institutions. The Retail and Properties business unit (HVM) manages some 38,000 rooms, covering a total area of around 300,000 square meters. Airport operator Fraport AG depends on integrated key system management based on SAP Real Estate Management to maximize plant security.



Fraport AG (Frankfurt Airport)


Frankfurt, Germany

Customer Website



Number of Employees


Implementation Partners

CIDEON Software AG

Line of Business

Information Technology


Travel & Transportation

Featured Products

SAP Enterprise Resource Planning, SAP Real Estate Management


Nearly a century of hosting air travelers


  • 1924Fraport AG, the owner and manager of Frankfurt Airport (FRA), Germany's biggest airport, was founded under the name Südwestdeutsche Luftverkehrs AG.
  • 1936Rhein-Main Airport opened and began operations as the core of what is today's Frankfurt Airport (FRA).
  • 2001Fraport (formerly Flughafen Frankfurt/Main AG) was listed on the stock exchange.
  • 2012 Fraport has been active in the airport management business on four continents, and has shared the expertise gained at Frankfurt Airport over many decades.
  • 2014Frankfurt Airport is one of the world’s most important air transportation hubs, and is evolving into Frankfurt Airport City, an attractive business location and globally connected urban center.

The Challenge

Accountability for security—while expanding

The airport’s existing system was not fully integrated with Fraport’s overall IT landscape. Between the volume and the strictly enforced government compliance regulations, managing keys was enormously time-consuming — and was going to increase with their plans to expand airport facilities. The group began looking for a system that would ensure compliance, and expand as the facility expanded. They wanted a system that would prevent any loss of data with key system management, would automate management processes, and expedite response times.


The Fraport facility managers look after around 350,000 keys for some 115,000 locks. This is a challenging task in light of stringent security measures at the airport and the huge number of managed buildings and contracts. The stand-alone program used hitherto was increasingly demonstrating its limitations.


Enter SAP

No stranger to SAP

Fraport AG had been using SAP’s flexible real-estate management software for over ten years. SAP Real Estate Management is seamlessly integrated with the operator’s SAP ERP application, providing real-time information on buildings and property, tenants and costs.

The SAP Experience

Meeting the customer’s complex needs


The standard products available on the market did not fully meet the operator’s wide-ranging requirements. The solution came in the shape of the SAP partner CIDEON Software AG. They enhanced its existing solution specifically in line with the airport operator’s and its customers’ requirements — enabling Frankfurt Airport to combine highly efficient, fully integrated key system management at a cost competitive with the standard products.

Better Business

Integrated and smooth

Today, Germany’s largest airport manages real estate, contracts, deadlines, and key systems using a standardized platform. The CIDEON add-on is integrated into the group wide SAP software landscape, thus linking all facility management workflows to an end–to–end process.


Just count the benefits

Frankfurt Airport is now even securer with the help of SAP:



key system management

provides maximum

transpareny, rapid

processes, and reliable





control for issuance and

return processes - with

just a few mouse clicks.






keys for each user, so

Fraport knows exactly

who has which keys and

the locks they access,

adding major compliance

value for international

security requirement.


key issuance through a

web portal for new key





work-flows ensure

complete requisite

approval processes, and

reliable security


Run Simple

Maintaining excellence in the midst of growth

Frankfurt Airport has plans in place to extend its Airport City over the next few years, establishing entirely new benchmarks for quality and service. They will build a third terminal and new maintenance facilities, requiring further development of their technical systems. The airport will be transformed, and partnership with SAP will insure facility management will keep up with every change.

Journey Ahead

Further innovations on the horizon

Fraport AG is considering an extension of their integrated key system management to support functions for electronic key systems, and setting up decentralized key stores.


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