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As a result of a transformation project known as Evolution Vodafone (EVO), employees are empowered with mobile devices. Employees use their device’s camera to capture expense receipts and managers can quickly and easily approve documents and payment authorizations. These efficiencies ultimately allow Vodafone to focus on delivering reliable, innovative, and cost-competitive services to customers.
What we are
Vodafone Group Plc
Newbury, United Kingdom
Human Resources, Finance, Procurement
SAP BusinessObjects Business Intelligence Platform, SAP Afaria, SAP NetWeaver Master Data Management, SAP MaxAttention, SAP Solution Manager, SAP Mobile Platform, SAP HANA, SAP Enterprise Resource Planning, SAP Customer Relationship Management
Vodafone goes to market directly to consumers and through resellers, and is the largest mobile telecommunications company in the world. Approximately 391 million customers are relying on Vodafone to keep them connected to the world continuously with the latest, greatest, and fastest mobile technology.
“It means for us when everyone is mobilized, we are walking the talk…we will be able to show our customers how we work in Vodafone with speed, simplicity, and trust.”
By integrating mobile business apps on employee smartphones, Vodafone shows their customers how they use what they market to run their own business successfully. Vodafone has extensive plans for additional enterprise mobilization involving SAP software functions. The road map includes composite applications, the development of a “mobility portal,” and the integration of approval applications with finance, HR, and electronic sourcing.
Because of challenges resulting from the company’s rapid growth the competition intensified. Vodafone needed to operate in a more efficient, unified way.
Replacing all local procurement, HR, and finance processes with one central, shared service approach would give Vodafone the ability to share data across all market units, create more consistent processes, and provide employees with easy access to internal systems.
This would ultimately improve productivity, empower employees, and improve employee and customer satisfaction.
We knew that if our people could conduct business via their mobile devices, they would be more satisfied, more productive, and less likely to require training and support. People are highly familiar with their mobile platforms and can get things done at times that were unproductive before, such as waiting in airports. We could see real potential to speed up the critical business processes running on SAP software.
- Lewis Stafford, Solution Architect for Vodafone
Unchaining people from their desks
to standardize and
globalize core processed
360° understanding of
negotiate better prices, and
service with suppliers
to empower employees with
access to core systems via
- Niall O’Sullivan
The largest IT transformation in Vodafone’s history, delivering a single SAP platform for finance, HR, and supply chain across 20 operating companies, meant addressing considerable challenges of scale and complexity. As Vodafone’s global delivery partner, Accenture’s team worked side by side with Vodafone in each location to design and deliver the overall solution. By adopting an industrialized approach, Accenture was able to drive major cost savings and realize the value that Vodafone had set for the program.
Accenture focused on: maximizing the reuse of assets, making best use and the optimal mix of offshore and specialist resources, and deploying a comprehensive suite of tools to achieve high levels of automation.
Vodafone’s primary systems integration partner, Accenture, filled in skills gaps when needed and assisted with change management in the local markets. Gradually, the project team – including Vodafone internal staffers and the Accenture experts – learned to assess early on how to best allocate resources in a specific project.
SAP, Accenture, and Vodafone worked closely as one team to deliver the program over six years, eight releases, and 20 operating companies. More than 85,000 Vodafone employees can now use the program to access information and perform critical business services in a transparent and consistent way across the global business.
- Ignacio Garcia, Head of Global ERP
With SAP Mobile platform, Vodafone’s time to file travel expenses has been reduced from 30 minutes to 10 minutes, 7,500 expense claims are now filed each week, and 300 person-days potential savings are realized per week.
"When I am travelling, I get asked what the spend is with a certain supplier. When I am negotiating, I have all of the information I need on hand on my mobile device with the help of SAP."
With SAP, Vodafone now has one global platform for finance, HR, and Supply Chain. Centralized procurement enabled Vodafone to aggregate their buying power, negotiate lower prices from suppliers, and share this savings locally. SAP HANA has enabled them to generate accurate consolidated financial reports for better business insight and decision making. The SAP Mobile Platform has enabled them to empower their employees and provide them access to critical information and systems at anytime and anywhere.
"This will make access to some of our core enterprise systems as easy for our people as buying on amazon, shopping on eBay, or using an app on an iPhone. Fantastic, that will speed up our business and make life simpler and better for our people."
“We will continue to really work hard on the mobility aspect – work hard with our partners SAP and Accenture, to be a real trail blazer in this area.”
On the future
Vodafone offers continual support for their employees, by providing the technology they need to sustain success while keeping up with rapid growth.
Plans are already in sight to implement additional SAP HCM solutions and ERP functionality for employee mobile devices.
We want to implement as many applications as quickly as we can. We would like to get as many users as possible having the vast majority of their interactions on their phone.