• Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

Explore how other customers are generating value with SAP technology.

More customer stories ›

Customer Snapshot

Better Access, Better Info, Better Service

Nearly

75%

of Global Fortune 500

companies use Nashua

 

 

Nashua Communications is a leading provider of converged enterprise network and communications solutions. Specializing in the design, implementation, and support of converged networking and security solutions, Nashua uses open standards-based architecture to unify communications and business applications for better collaboration.

 

Company

Nashua Communications

Headquarters

Midrand, South Africa

Revenue

€60 million

Number of Employees

500

Implementation Partners

---

Line of Business

Information Technology

Industry

Telecommunications

Featured Products

SAP Business One, analytics powered by SAP HANA, SAP Business One

History

Communication and collaboration

The use of cellular phones in the world’s fourth-most-populous country has more than tripled in recent years. XL has been supporting that demand for more than 15 years.

The Challenge

Turning problems into opportunities

Seeking to provide best-in-class service in an area often lacking infrastructure, Nashua needed an ERP solution that could scale to meet their needs as they grow. With corporate customers demanding very quick turnaround on service requests, Nashua looked for a solution that would help them meet and exceed customer expectations.

 

  • http://sapvideo.edgesuite.net/vod/2014/customer-journey/cj-nashua-africa-is-an-interesting-market-vidcj706.mp4
  • 488
  • 275

Africa is an interesting market

Enter SAP

Focusing on customers

Nashua saw that SAP solutions could grow with the company and provide access to info without putting additional strain on IT resources. They saw they could empower their employees by giving them access to the information they need, in tools they were already familiar with, to better serve their customers.

The SAP Experience

Speed and support

SAP HANA helps provide Nashua’s users with real-time, agile reporting and analytics at lightning speed. Nashua liked that support for interactive analysis and dashboards was already in place, allowing the company to hit the ground running. Employees are now taking advantage of all that SAP HANA has to offer, with impressive results.

 

“The real-time replication of data enabled by SAP HANA results in up-to-the-second information.
That helps ensure accurate reporting and decision-making.”

Benefits

Better numbers

Nashua has experienced many benefits almost immediately:

  • 80% faster monthly closing time
  • 50% less user reliance on IT for reporting
  • 50% faster query response
  • 97% faster inventory analysis reporting

 

Today

Faster reporting, better analysis

With SAP Business One Analytics powered by HANA, it now takes Nashua just seconds to run reports that used to take minutes, even hours. Interactive analysis enabled by SAP HANA give users access to information in Microsoft Excel pivot tables, a tool they already know, making them less dependent on the IT team.

Journey Ahead

The heart of customer service

With the help of SAP solutions, Nashua Communications is increasing their ability to react quickly to customer demands. This will allow them to differentiate themselves from competitors and attract more business throughout South Africa. The company’s goal is to center all key business processes around SAP Business One and SAP HANA.

 

  • http://sapvideo.edgesuite.net/vod/2014/customer-journey/cj-nashua-confidence-to-expand-vidcj707.mp4
  • 488
  • 275

Confidence to expand

We want to make it the heart of the company
and the heart of the service we provide to customers.”

Related Links