children in 90,131 communities around the
world received help in 2012
Plan International was founded over 75 years ago, and is one of the oldest and largest child welfare organizations in the world. Their programs and services extend to children across the developing world. The company has grown, and so has their need for HR systems that keep up with their growth.
Today, Plan International employs 10,000 staff and utilizes over 6,000 volunteers. They needed a better way to monitor and manage these resources to ensure they were being used effectively, delivering the most support to the children they are designed to help. Plan International decided to employ a single, global HR system and coordinated processes to enable better decision making, empower employees, improve efficiencies, and save costs.
Surrey, United Kingdom
€679 million (Non-Profit Organization)
SAP ERP Human Capital Management (SAP ERP HCM)
Plan operates support programs from improving education to rolling out health programs in 50 developing countries. Their staff and volunteers work with children and their communities to help break the cycle of poverty.
Plan International holds a noble vision for a world in which all children realize their full potential in societies that respect people's rights and dignity. They plan to achieve lasting improvements in the quality of life of deprived children in developing countries, through a process that unites people across cultures. This process adds meaning and value to their lives by enabling the children, their families and their communities to meet their basic needs, and to increase their ability to participate in and benefit from their societies. Plan’s ongoing efforts build relationships to increase understanding and unity among people of different cultures and countries.
One of the key challenges an organization like Plan faces is finding the best people for their global staff. Plan requires a wide variety of skill sets, from very junior personnel, to drivers, administration assistants, and right up to country and regional directors. With ever-changing requirements, Plan used to rely heavily on career websites, newsletters, and advertising for recruiting. The organization didn’t have a solution that would allow them to actively find suitable candidates themselves.
For example, when the Earthquake hit in Haiti, Plan’s number one priority beyond fundraising, providing blankets, and rebuilding shelters and schools, was to get French speaking disaster trained people to Haiti. They sent emails around to everyone asking if staff knew of anyone that fit that profile. With a common HR system this would not have been an issue. Plan would have been able to identify those French speaking trained staff and moved them quickly to Haiti. The video below captures an even more recent example:
Quickly finding and deploying the most skilled people needed to aide in a disaster
Plan International needed a single view into their business. They were looking for a supplier who could provide a stable and proven global platform that would support common processes across their global organization. Systems had to speak to each other across countries but also have the ability to meet country-specific legislations. They chose SAP and SAP Cloud for Human Resources to meet this need.
On the Philippines disaster scene after Typhoon Haiyan
Plan International worked with Atos as their implementation partner, who provided implementation framework as a starting point. Plan International, with input from their employees, then ran with three design iterations. Working team members attended regular planning workshops at which areas of change were identified and process owners were assigned. Their role was to sign off the design and assist in the creation of one global template. Regular communication and training on the new systems and processes were rolled out across the organization to ensure all were bought on and empowered to utilize the new processes.
Plan International now has visibility into their overall business, with benefits that include:
local systems retired,
reducing maintenance costs
to allow better TCO from
one global supplier.
employees and managers can now see and manage their own data and teams.
working globally with a system that can cater for local country needs.
processes and transactions are now streamlined and far more efficient.
now managed and recognized across the organizations.
Today they work in 50 developing countries across Africa, Asia, and the Americas. In 2012, Plan worked with 84 million children in 90,131 communities. SAP has enabled them to reduce costs and improve efficiency, gain a global view of the business, and attract and retain the best staff and volunteers.