• Tweet this Share on Facebook Share on LinkedIn Share on Google+ Email

Explore how other customers are generating value with SAP technology.

More customer stories ›

Customer Snapshot

Preserving a Nation’s Natural Beauty and Heritage


of New Zealand's land is managed by the DOC


The New Zealand Department of Conservation (DOC) protects and maintains the biodiversity of New Zealand, preserving it as one of the greatest living spaces on earth. In order to guarantee the safety of the park’s visitors and employees, the DOC must ensure that their assets are in good working order and properly maintained.



New Zealand Department of Conservation


Wellington, New Zealand

Customer Website



NZ$332.685 million

Number of Employees


Implementation Partners

SAP Services

Line of Business

Asset Management


Public Sector

Featured Products

SAP Work Manager


Protecting and bringing New Zealand’s history to life


  • 1987The New Zealand Department of Conservation (DOC) was formed in 1987, as one of several reforms of public service, when the Conservation Act of 1987 was passed to integrate some functions of the Department of Lands and Survey, the Forest Service, and the Wildlife Service
  • 1990The New Zealand Conservation Authority was formed with 17 regional conservation boards to oversee national parks management, among other duties.
  • 2000The New Zealand Biodiversity Strategy and funding for five kiwi sanctuaries brought in a new era of biodiversity conservation, with stronger science, more pest control, more pest-free offshore island sanctuaries, and experimental management of threatened species
  • 2007DOC published 59 species recovery plans, including kākāpō (population: 86), whio, several sea and shore bird species, native frogs, wētā, native fish, giant landsnails, bats, diverse lizards, and plant species.
  • 2012The DOC turned 25 and, for their anniversary, an exhibition took place marking the origins of modern conservation’s European roots, the events leading to the creation of the DOC, and the 25 years of challenge, set-backs and accomplishment.

Business Model

The ABC’s of the DOC: Adventure, beauty, and culture

The DOC measures progress toward long-term goals in five core business areas:

National Heritage

The DOC continues to monitor statuses and trends, giving New Zealanders a more robust picture of the health of their ecosystems and survival of native species. For example, the DOC makes sure that the marine environments are sanitary to allow locals to harvest fish, which brings revenue into the country.


Historical Heritage

The DOC identifies and assesses historic heritage values to inform work priorities, and they empower communities and stakeholders to look after historic places important to them.



The DOC is continuing to adapt the public recreation network to match the demographic trends and changing demand for outdoor recreation. In fact, 48% of New Zealanders 18 years old and over visited public conservation land last year for activities such as short day walks and camping.



The DOC is on a mission to engage with more people to convey the value of conservation benefits. Many different groups of people, including regional councils and citizen volunteers, have donated time, talent, and funds to the cause of conservation.


Commercial Business

There is increasing engagement of the commercial sector in conservation, with businesses entering new partnerships with DOC and building on established relationships. For example, Fonterra, a leading multinational dairy company, is partnering with the DOC on a NZ$20 million community investment over 10 years to improve natural habitats of key waterways.

Success Strategy

Vision: Making New Zealand the greatest
living space on earth

In order to fulfill their mission of protecting the natural and historic heritage of New Zealand, the DOC employs 350 rangers and 25 inspectors to manage 100,000 work orders and conduct 15,000 inspections (respectively) annually. The DOC collects a wealth of data from the field, which must be utilized to make informed and strategic decisions to make their vision a reality.


The Challenge

An endangered species not worth saving:
Inefficient data collection

Rangers and inspectors in national parks faced challenges as they tried to transmit accurate and timely data to the DOC for required asset management and maintenance. Data uploads, prior to implementing the SAP Work Manager mobile app, could take hours, and waste a huge amount of time. Rangers and inspectors were distracted by slow and clunky data transfers, which prevented them from focusing on their core tasks of ensuring that visitors are safe and having a great time.

Enter SAP

More than a decade of partnership in the conservation mission

SAP has been a partner of New Zealand’s Department of Conservation mission since 2003. Having previously supported the department with software functionalities for financials, fixed assets, and park management, SAP was the obvious choice to support and innovate their mobile strategy.

The SAP Experience

Expert and personal attention to implement a broad set of functionalities

Leveraging their long-standing and trusted partnership with SAP, the DOC engaged with experts on the design and architecture team. In addition, they worked closely with an SAP Work Manager expert from SAP Services who ensured that they implemented it right the first time.

Better Business

The natural beauty of an integrated mobile solution comes to life

By extending their core SAP systems, the DOC benefits from an integrated, highly scalable mobile solution tailored to meet their unique needs. Since going live with SAP Work Manager, the DOC is better protecting the stunning natural environment and special places that are part of New Zealand’s history and culture which draws thousands of overseas tourists to their country.



Slow data transfers: Take a hike!

Rangers and inspectors at the DOC no longer have to wait hours for their data to upload. With SAP Work Manager, data transfers take minutes, complete with greater accuracy. Streamlined processes have increased workforce productivity by allowing employees to deliver quality care for biodiversity. As a result, DOC is now responsible for the creation of 1 in 10 jobs and the generation of NZ$20 billion for New Zealand’s economy.


“SAP Work Manager is enabling me to get the data that I need to provide strategic advice, and to ensure that when we’re reporting back to Parliament, we have correct and accurate information.”

– Mike Edginton, Manager Partnerships, Historic and Visitor Management, DOC

Run Simple

Running better through the parks – with SAP

More than 350 rangers are using the SAP Work Manager mobile app to manage their work orders. Twenty-five inspection staff also use the new mobile tool to manage inspections of assets, and ensure the safety of the DOC employees. The DOC does a more effective job of creating a memorable and enjoyable experience for national park visitors, and preserves the nation’s natural and historic heritage.


“SAP Work Manager really is changing the lives of rangers. It’s removing the frustration of data management that we had before.”

– Mike Edginton, Manager Partnerships, Historic and Visitor Management, DOC

Journey Ahead

Successfully preserving the past while flourishing in the present and future

As the DOC continues to pursue their mission of making New Zealand the greatest living space on earth, SAP is a key partner in creating and supporting the products and solutions to achieve this goal.

Related Links