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Customer Snapshot

Testing the
Limits with Better
Resource Management

TÜV Rheinland tests, evaluates, supports development of, and certifies a broad spectrum of products, industrial facilities, processes, and management systems in 500 locations in 65 countries including Germany, India, Chile, China, Japan, Hungary, and more.

 

Many highly successful products are certified by TÜV Rheinland’s products division – results that require the expert planning and management of personnel, teams, and resources.


Company

TÜV Rheinland

Headquarters

Cologne, Germany

Customer Website

www.tuv.com

Revenue

€1.5 billion

Number of Employees

17,000

Implementation Partners

---

Line of Business

Asset Management, Information Technology

Industry

Professional Services

Featured Products

SAP Multiresource Scheduling

History

From regional to international

      

  • 1877More than 80 operators of steam boilers merged to form the “Rheinischer Dampfkessel-Überwachungsverein (DÜV) Cöln-Düsseldorf.”
  • 1918DÜV expands its activities to include safety inspections in the mining and energy sector.
  • 1936Rheinisch DÜV became Technischer Überwachungsverein Köln (TÜV), the Technical Inspections Organizations, Cologne.
  • 1962TÜV Köln was renamed TÜV Rheinland e.V.
  • 1978Opened first office in Asia with a representative office in Tokyo.
  • 1980First North American office was opened in New York City.
  • 1986TÜV Rheinland established a branch office in Taiwan.
  • 1988Opened first office in Hong Kong.
  • 1989Established first office in mainland China, in Shanghai.
  • 1990DÜV inspected the first automobiles and administered driving license tests.
  • 1992TÜV Rheinland Holding AG (a holding corporation) was established to oversee the operations of the corporate group.
  • 2006Joined the United Nations Global Compact; with a new subsidiary in Australia, the company now had operations on every continent (except Antarctica).
  • 2010Became the second-largest technical services provider in Brazil.
  • 2012Celebrated 140 years of business. With Topic Energo s.r.o, a Czech CER buyer, validated carbon trade projects in North Korea in Kumya and two other counties in South Hamgyong Province.

Business Model

Testing the future

The group’s six divisions provide testing services for products, equipment, and systems. The products division tests and certifies everything from machinery, medical devices, and fuel cells to furniture and textiles, examining all processes from development to regulatory clearance. A single product may undergo up to 70 different tests.

Success Strategy

Optimizing personnel

Operating in a highly competitive market, TÜV Rheinland can no longer afford to think just locally; they’re taking a global view of employees and capacity. Since many products require different, highly specialized skills, they plan to focus on staffing. This requires the ability to match service requests globally with the best personnel.

The Challenge

Optimizing resources

TÜV Rheinland had been using spreadsheets to align testing cycles, equipment, lab capacity, and personnel – a solution that no longer fit their complex needs. They wanted to do more than speed up resource allocation; they wanted a smarter way to use existing resources, improve production processes, reduce cycle times, and streamline administration.

Enter SAP

A trusted partner wins out

Though TÜV Rheinland has worked with SAP for many years, when choosing new software, they always look at what the market has to offer. After considering many resource scheduling solutions, they chose SAP. Insightful analysis, improved resource allocation functions, and ease of use made SAP Multiresource Scheduling the clear choice.

The SAP Experience

Making it easy

Dashboards help team members understand requirements, workloads, and capacity at a glance. Integrated analysis gives project teams insight into resource utilization, helping optimize scheduling while saving time, effort, and cost. And a Web-based portal makes it easy for teams to communicate and confirm resource assignments.

Running Better

Plays well with others

SAP Multiresource Scheduling was easy to integrate into an array of administrative and production processes supported by SAP and non-SAP software systems alike. All resource scheduling data exists in one place and can be accessed at any time, making it the hub of global resource scheduling.

Benefits

Measurable results

By centralizing information access, SAP Multiresource Scheduling has:

  • Reduced idle time through optimized resource utilization and improved scheduling
  • Given users real-time insight into project status with intuitive graphical planning tools
  • Increased productivity and profitability through reduced cycle times

 

Lessons Learned

Doing it right

Whatever the testing project, TÜV Rheinland can now allocate, coordinate, and manage the right people and equipment for the job. SAP Multiresource Scheduling handles this complex task, connecting to multiple SAP applications that provide data on quotations and orders, requirements and availability, and skills and resources.

Today

Better scheduling, happier customers

Based on results to date, TÜV Rheinland’s systems division, which audits and certifies management systems to meet ISO standards, will be the next division to benefit from the versatility of SAP Multiresource Scheduling.

 

“Using SAP Multiresource Scheduling helps us
deploy the right resources faster, which boosts customer satisfaction.”

Journey Ahead

Step by step, around the world

SAP Multiresource Scheduling is a strategic part of TÜV Rheinland’s drive to harmonize business processes across their worldwide locations. After implementing the application in Germany, the company rolled it out in China and Taiwan. Japan and the United States are next, where 2,000 additional employees will benefit.

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