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tracked per vehicle
The world’s largest privately owned fleet management services company, ARI collects and analyzes thousands of data elements. They use SAP HANA to track vehicles’ maintenance, fuel use, licensing, driver behavior, and more—delivering fast, actionable information to help customers save money, build revenue, and improve productivity.
Automotive Resources International (ARI)
Mount Laurel, New Jersey, USA
Service, Information Technology
Automotive, Professional Services
SAP BusinessObjects Business Intelligence Platform, SAP Data Services, SAP HANA
A subsidiary of Holman Automotive Group, ARI manages over 2 million vehicles worldwide, helping customers with complex fleets solve business problems through operational excellence and exceptional customer service.
For ARI, customer service is key. Seven global customer contact centers handle about 4 million calls annually, using real-time data to give customers roadside assistance. With the amount of data ARI collects doubling every 14 months, they sought a way to help customers reduce fleet costs and gain operational efficiencies.
Making data useable
ARI operates many transactional systems worldwide and analyzes a great deal of data. When customers asked for direct data access, ARI crafted a data strategy for an expanding global customer base. They wanted to deliver high-performance data analytics with a partner willing to help develop future data strategies and capabilities as well.
ARI collects and analyzes data to determine how fleet management can support their customers’ goals. Because ARI needed a “big data” solution, they selected Hewlett-Packard (HP) for their hardware platform. The HP AppSystems for SAP HANA portfolio offers complete, pre-integrated solutions to deliver top performance with SAP applications.
A tremendous savings
To deliver actionable information to both company management and global customer contact centers, ARI uses SAP BusinessObjects Business Intelligence as the reporting system for SAP HANA. ARI’s fleet services expect to cut departmental overhead by 5% with help from SAP HANA through higher first-call resolution and lower cost per transaction.
Doing more – while reducing costs
ARI is looking at predictive analytics, hoping to improve customer profitability by spotting behavioral trends. The company continues to enhance their customer self-service portal, helping lower the cost of customer service. They are also looking at telematics, the collection of real-time data from fleet vehicles via telecommunications.