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Customer Snapshot

We’re Making
"Polyclonal Antibodies"
a Household Term

Every 4 seconds,

another person in the world is helped by a Medtronic product or therapy.


Medtronic strives toward their mission of innovating for life by listening to the people who benefit from their biomedical technologies. Information technology made it easier to amass enormous amounts of valuable clinician and patient data, and left Medtronic seeking ways to best analyze it for the most meaningful conclusions.





Minneapolis, Minnesota, USA


US$16 billion (2012)

Number of Employees


Implementation Partners


Line of Business

Information Technology


Life Sciences, Healthcare

Featured Products



Pushing the boundaries of medical technology

For more than 60 years, Medtronic has helped to dramatically improve the lives of chronically ill people. By focusing on the needs of patients and clinicians, they’ve developed products that seek to restore freedom and well-being, by minimizing pain and disability.


  • 1857 Following a power outage, a local heart surgeon asked Earl Bakken to invent a battery-powered pacemaker.
  • 1949Brothers-in-law Earl Bakken and Palmer Hermundslie started Medtronic, an electronic medical equipment repair company, in Minneapolis.
  • 1950 Medtronic began selling medical equipment manufactured by the Boston-based Sanborn Company.
  • 1959Medtronic invented the first permanent pacemaker.
  • 1960Medtronic invented the first implantable pacemaker and began selling them overseas.
  • 1975Annual revenues surpassed US$100 million.
  • 1977The company released the Medtronic Hall mechanical heart valve, which is still one of the most common valve designs in use.
  • 1983Medtronic released the first programmable, implantable neuro stimulator to treat chronic pain.
  • 1991Annual revenues surpassed US$1 billion.
  • 1997Medtronic introduced neuro stimulators to treat movement disorders and incontinence, and a tissue stabilizer that enables surgery on a beating heart.
  • 2002Medtronic released the first remote device that enables doctors to monitor patient telemetry via the Internet, and the first protein that allows the body to regrow its own bone for use in spinal fusion.
  • 2006The company introduced the first pump that continuously monitors patient glucose, and automatically administers insulin.
  • 2011Medtronic introduced an electrosurgical instrument that uses radio-frequency energy and saline to simultaneously cut and control bleeding during soft tissue and bone surgery.
  • 2012Annual revenues surpassed $16 billion.

The Challenge

Getting a clear view of customer needs

In order to continuously improve, Medtronic wants to analyze data from multiple sources and compare customer complaints to product registration and sales data. But the ability to draw business conclusions has been limited by reporting demands on the existing infrastructure.


When you’re in business to help people who are suffering from chronic health problems,
customer satisfaction is key

Enter SAP

Truth with one set of data

  • 488
  • 275

Performance, first and foremost…

An SAP ERP customer since 2003, and SAP Business Objects customer since 1990, Medtronic has been migrating legacy systems to a single instance of SAP ERP 6.0, and wanted a single, consolidated data warehouse. Since disk I/O times had been a performance issue, Medtronic wanted to eliminate that technological layer from data analytics.

Running Better


So far, query times have dropped from 3 hours
to 3 minutes.


Faster, richer analysis

  • 488
  • 275

Better analysis

Medtronic chose to run the SAP HANA in-memory computing appliance on the Cisco Unified Communications System (UCS) platform. Medtronic is also working with SAP to develop an application for text-based analytics to better leverage the wealth of unstructured data.

Journey Ahead

Less time reporting, more time for customers

Medtronic is standardizing their global sales reporting process and expects SAP HANA to get information to the hands of sales reps quickly – so they can spend more time with customers.


Most sales reports currently take one, two, or up to ten minutes to generate. With SAP HANA, Medtronic hopes to reduce report response times to
15 seconds or less.

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