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another person in the world is helped by a Medtronic product or therapy.
Medtronic strives toward their mission of innovating for life by listening to the people who benefit from their biomedical technologies. Information technology made it easier to amass enormous amounts of valuable clinician and patient data, and left Medtronic seeking ways to best analyze it for the most meaningful conclusions.
Minneapolis, Minnesota, USA
US$16 billion (2012)
SAP BusinessObjects, SAP HANA, SAP Enterprise Resource Planning
For more than 60 years, Medtronic has helped to dramatically improve the lives of chronically ill people. By focusing on the needs of patients and clinicians, they’ve developed products that seek to restore freedom and well-being, by minimizing pain and disability.
In order to continuously improve, Medtronic wants to analyze data from multiple sources and compare customer complaints to product registration and sales data. But the ability to draw business conclusions has been limited by reporting demands on the existing infrastructure.
Performance, first and foremost…
An SAP ERP customer since 2003, and SAP Business Objects customer since 1990, Medtronic has been migrating legacy systems to a single instance of SAP ERP 6.0, and wanted a single, consolidated data warehouse. Since disk I/O times had been a performance issue, Medtronic wanted to eliminate that technological layer from data analytics.
Medtronic chose to run the SAP HANA in-memory computing appliance on the Cisco Unified Communications System (UCS) platform. Medtronic is also working with SAP to develop an application for text-based analytics to better leverage the wealth of unstructured data.
Medtronic is standardizing their global sales reporting process and expects SAP HANA to get information to the hands of sales reps quickly – so they can spend more time with customers.