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Customer Snapshot

Alt Text

Improving Lives—One Patient at a Time

13,000

products sold in more than 40 countries

 

Boston Scientific is a worldwide developer, manufacturer and marketer of medical devices that are used in a broad range of interventional medical specialties. They were founded on a simple principle: less-invasive medicine can improve patient care. To accomplish this goal, innovation is at the core of the company.

 

To remain innovative and competitive, Boston Scientific turned to SAP to mobilize their global sales force so they can work smarter anytime, anywhere.

 

Company

Boston Scientific Corporation

Headquarters

Massachusetts, USA

Revenue

US$7.6 billion (2011)

Number of Employees

24,000

Implementation Partners

---

Line of Business

Information Technology

Industry

Life Sciences, Healthcare

Featured Products

SAP Mobile Platform, SAP Afaria

History

 

Fascinated by the possibility of bringing pioneering medical devices and treatments across the world, John Abele started a journey to develop alternatives to traditional surgery back in the 60s:

           

  • 1969John Abele joined Medi-Tech, a company that was pioneering the field of interventional medicine.
  • 1979John Abele and Pete Nicholas, who John met by chance at a neighborhood dinner party, launched Boston Scientific to act as a holding company to purchase Medi-Tech, creating new markets and rapidly becoming a leader in the medical devices industry.
  • 1982Partnership negotiated with Abbot Labs, to manufacture for Abbot’s Sorenson research division.
  • 1985Boston Scientific created its international business Boston Scientific International Corporation (BSIC).
  • 1991Annual revenues surpassed US$1 billion.
  • 1997 Boston Scientific acquired 9 additional companies such as SCIMED, Heart Technology Inc, & Target Therapeutics and posted.$1.8 Billion in revenue with 9,000 employees.
  • 1997Medtronic introduced neuro stimulators to treat movement disorders and incontinence, and a tissue stabilizer that enables surgery on a beating heart.
  • 2002Medtronic released the first remote device that enables doctors to monitor patient telemetry via the Internet, and the first protein that allows the body to regrow its own bone for use in spinal fusion.
  • 2004Boston Scientific launchedthe TAXUS Express paclitaxel-eluting coronary stent system, one of the largest and most successful products in their industry.
  • 2005Boston Scientific launched Project Horizon to re-engineer its quality systems enabling them to prevent quality issues.
  • 2006The company introduced the first pump that continuously monitors patient glucose, and automatically administers insulin.
  • 2011Medtronic introduced an electrosurgical instrument that uses radio-frequency energy and saline to simultaneously cut and control bleeding during soft tissue and bone surgery.
  • 2012Boston Scientific continues to grow and extend its international business.
  • 2012Annual revenues surpassed $16 billion.

The Challenge

Setting up global mobility

Boston Scientific faced efficiency challenges for their global sales force:

  • Conveying product information and benefits that were difficult to explain
  • Complying with large field inventory management requirements
  • Enabling complex and time-sensitive business processes
  • Interacting with existing back-end systems

 

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The Challenge

“In the past it was really difficult to talk about a device that functions inside someone’s body.”

Enter SAP

Meeting all criteria

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Enter SAP

Boston Scientific has been an SAP customer since the mid-nineties, and SAP’s mobile platform fit perfectly within Boston Scientific’s innovation strategy. SAP’s scalability and mobility solutions allowed Boston Scientific to implement mobile applications across all global divisions.

The SAP Experience

A trusted partner for over 20 years

Continuing a successful and trusted partnership, SAP once again met Boston Scientific’s business goals and continues to provide a platform of innovation for the future.

 

“We could not have driven so much innovation in such a short amount of time without having a partner like SAP and their Sybase team.”

 

Running Better

 

SAP and Boston Scientific are
improving patients’ lives
one step at a time.

Boston Scientific no longer needs to print costly brochures and product information and take the time to ship and store materials in the field. With SAP, they can now quickly create and distribute materials electronically, instantly, across the globe.

Today

Efficient, cost effective mobility

Today, Boston Scientific is bringing better product information and real time access to their sales force and marketing organizations. Enabled by a mobile platform that integrates several applications with SAP software and other back-end systems, they can now have an efficient and cost-effective way to perform device management and the ability to deploy, develop, support and manage several complex mobile applications.

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Reducing paper waste on top of it all.

“Mobility has allowed us to create content and materials that a rep can deliver very quickly and
very efficiently
to a physician and explain it through video and animation that could not be explained as well on paper.”

 

Journey Ahead

Riding the waves

Innovation comes in waves at Boston Scientific, and their experience with SAP is no different. They have targeted delivery of more than 100 applications by the end of the year leveraging the SAP Afaria platform and Sybase Unwired Platform.

 

Boston Scientific’s next step is to enable their business to access enterprise applications, and the data contained in them, on any platform from anywhere.


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