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Customer Snapshot

Mobile Technology Brings Healing to New Altitudes


winter sports injuries healed each year


Known among skiers and snowboarders across the world for their advanced treatment of winter sports injuries, the Kardinal Schwarzenberg Hospital has always been a pioneer in technology, innovation and optimal patient care. So when doctors asked for better ways to discuss medical data with patients, the IT department turned to mobile technology from SAP.



Kardinal Schwarzenberg´sches Krankenhaus


Schwarzach im Pongau, Salzburg, Austria

Number of Employees


Implementation Partners

SAP Consulting

Line of Business

Information Technology



Featured Products

SAP Mobile Platform, SAP Electronic Medical Record, SAP Afaria


Building a community of care


  • 1839Prince-Archbishop Friedrich von Schwarzenberg established a charity healthcare institution for the local population.
  • 1844Seven Sisters of Mercy were inaugurated to fulfill their duties for the local community.
  • 1876The prince-archbishop transferred ownership of the institution to the Order of the Sisters of Mercy; many patients were treated free-of-charge until this time.
  • 1906Dr. Franz Hain joined the hospital as the first medical doctor. The construction of the Gisela railroad line resulted in an increased demand for hospital care in the Salzach Valley.
  • 1928Hospital capacity increased to 130 beds; hospital was officially authorized to operate as a public institution.
  • 1940Hospital used as a military hospital.
  • 1950Continued development with new buildings and wards, including a department for internal and nuclear medicine, an emergency ward, a nursing school, a gynecology ward and an ENT (ear, nose, & throat) department.
  • 2010Expansion: the hospital established a new children’s hospital, central admission, new dialysis facility, and a special department for stroke neurology.

Business Model

Experts in winter sports injuries


The second largest hospital in the federal state of Salzburg, Austria, the Kardinal Schwarzenberg Hospital is known almost around the world for their optimal treatment of winter sports athletes. No matter what the medical need, the institution focuses on providing the best patient care.


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Professional and social skills

Success Strategy

A very human approach

The Kardinal Schwarzenberg Hospital is committed to restoring the physical, mental, and psychological health of their patients to support the healing process. The hospital is known for providing unique personal care, with time set aside for the individual needs of each patient, and technology paving the way for continued success.


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Allocating time for each patient

The Challenge

Making data useful

For the doctors at the Kardinal Schwarzenberg Hospital, speed and transparency are very important. Thanks to an early implementation of a central hospital information system, the hospital’s IT department had built an extensive patient file system over the years. What was still missing was a way of presenting this data bedside to the doctor.


"What we always wanted was a mobile solution that would allow us to access exactly the data which we have in a PC in real-time and on-site during ward rounds as well."

Enter SAP

An ideal solution

After reviewing their specific requirements with SAP, it soon became clear that SAP Electronic Medical Record was the ideal solution to provide doctors with the flexibility they were looking for. And the combination with SAP Afaria as the mobile device management solution was critical to keeping confidential patient data secure.

The SAP Experience

Collaboration speeds the way

Once SAP EMR was selected, the hospital´s IT department and SAP Consulting collaborated on customizing and integrating the solution. The initial project was completed quickly: after just two weeks of implementation and one week of testing, the hospital’s orthopedic ward successfully went live with SAP EMR.


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Remote implementation keeps costs low

Running Better

Patient info where it’s needed

By implementing SAP EMR, the Kardinal Schwarzenberg Hospital can now bring medical data to the doctor’s fingertips on iPads or Android tablets. During daily ward rounds, doctors can access all relevant patient information – even medical PACS images – in real-time, and discuss them with the patient on the spot.


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Answering patient questions immediately


Better bedside manner

The real benefit: doctors can easily use real-time information in their daily work, ensuring their time with patients is worthwhile for both parties. This saves time and money, helps patients make informed decisions, and greatly improves overall service quality.


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A tool doctors can use every day

“We can definitely say that we are more relaxed during patient visits – and have less stress.”


Show and tell

Today, the benefits of the new mobile app are clearly visible. Patients see that doctors can react more quickly to conditions, and in cases such as complicated surgery, they can discuss it with the doctor in more detail, see relevant data on the mobile device, and have the doctor explain the procedure.


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An advantage to the patient

Also, since confidentiality of patient data is key, SAP Afaria enables the hospital’s IT department to administer and configure mobile devices and securely manage patient data. The SAP Mobile Platform can make sure only relevant data is shown.


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100% Guaranteed

Journey Ahead

More mobility

The Kardinal Schwarzenberg Hospital considers their SAP EMR project a success story. Based on the positive feedback from patients and doctors alike, they now intend to roll-out the mobile application to the entire hospital.

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