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With a 30-year history of creating superior products for discerning professionals and frequent travelers, Tumi is recognized as the world's leading brand of luxury travel, business and lifestyle accessories. Tumi's success can be traced to its continual focus on its principles of design excellence, functional superiority and technical innovation.
Everything a stylish, sophisticated traveler could want.
South Plainfield, New Jersey, USA
Service, Human Resources, Finance, Supply Chain
SAP Business Suite
Find Tumi in high-end malls worldwide.
Tumi can be found globally in over 70 countries through approximately 1,600 points of distribution utilizing multiple channels.
With products from top quality luggage to handbags and travel accessories, Tumi sells directly to consumers through a global network of approximately 100 company-owned stores, as well as indirectly through partner stores.
Tumi needed to improve relationships with both wholesale and retail customers, and increase customer fill rates. The company needed a solution that would help them to improve reactions to market trends, better predict inventory needs, and provide faster, more accurate financial reporting.
“Tumi chose SAP because of the breadth of information that we were able to get from every channel, whether it’s retail to warehousing to customer service.”
“The criteria that we were using when we looked for a new solution was that it had to be a complete system. It had to be an integrated system. We needed to make sure that everyone was looking at the same information at the same time. It had to expand with a company that was growing rapidly.”
From the beginning, Tumi knew that implementing SAP was going to impact the business in many ways. The SAP ERP application has increased visibility across the organization, improved decision making and streamlined processes; the solution will also support and scale with the company’s explosive growth.
“We saw the processes; we saw them work. We knew that we could expand and grow with this solution.“
"What is Tumi doing this year? What are Tumi's plans next year?“
Before implementing SAP solutions, Tumi was primarily a wholesaler. With the burden of its legacy systems lifted, Tumi was able to become a global retailer.
What we did with all that extra money…
“When a retail customer calls to find out where an order is, we used to have to put the customer on hold while we called the warehouse. Our customers expect more than that… Now with SAP CRM, we can provide better service to those consumers. If they sent a bag in for repair, we can tell them exactly where it is, no matter who picked up the phone. It’s all in the same system now.”
in inventory levels
in warehouse space
in outstanding days sales
Using SAP ERP for almost all of Tumi’s business.