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restaurants served over the last 50 years
The largest menu-cover supplier in the US, KNG proudly serves restaurants their vital essentials like menu-covers, customized aprons, uniforms, and guest checks. Partnering with SAP and Gravity Pro Consulting, KNG guarantees customers same day shipping of orders placed up to 3 p.m. by phone or online.
Nampa, Idaho, USA
Gravity Pro Consulting LLC
Service, Sales, Finance, Information Technology
SAP Apparel and Footwear, SAP Business All-in-One
The first concern for restaurant owners is for the quality of their food and service. However, it takes a lot more than food to run a restaurant. As one of the largest manufacturers and suppliers of restaurant goods in the world, KNG’s business has been driven by a single core philosophy: providing customers with the highest quality supplies at the industry’s most competitive prices, backed by a commitment to reliability and a thorough understanding of the business.
KNG provides a complete line of restaurant supplies to food service organizations of all types and sizes around the globe with durable, industry-leading products such as menus, aprons, employee uniforms, flatware, linens, trays, and guest checks. With a customer base of 100,000+ hospitality clients, KNG products can be found in some of the industry's largest chains, including Pizza Hut, T.G.I. Friday's, Perkins, McCormick & Schmick's, Red Robin, and Chili's.
KNG knows that nonfood items are always second priority for restaurants, until suddenly there’s an emergency. As such, KNG is always receiving rush orders, so they guarantee same-day shipment to their customers when an order is placed by 3:00 p.m. via phone or online.
Offering just-in-time deliveries and customized apparel was not possible with the disparate legacy applications and spreadsheets that KNG used to employ. At one point, KNG’s revenues grew by 40%+ annually for eight straight years. While this growth was certainly welcome, it severely strained KNG’s software infrastructure. Application and interface maintenance was inordinately expensive and data migration was time-consuming and manual.
KNG has always been a pioneer in adopting cutting-edge technology, including e-commerce, which now accounts for 50% of orders. Even though KNG considered themselves a small company, they thought big when searching for the right enterprise-wide software.
Needing a solution that would automate every step from order entry through fulfillment, they wanted to partner with a vendor who would be there for the long haul, and a solution that would keep delivering no matter how much they grew.
We learned about SAP Business All-in-One solutions and how they can be implemented quickly at minimal expense. In addition, the SAP Apparel and Footwear application is designed specifically for companies like ours, and we found that it covered our needs thoroughly.
KNG selected Gravity Pro Consulting LLC to help with the SAP software implementation, who provided SAP software experts to team up, one-on-one, with each member of the KNG team. Gravity Pro Consulting developed a deep understanding of KNG’s business, and then helped KNG modify its business processes to match up optimally with the applications’ functionality.
With SAP software supporting KNG’s operations, efficiency abounds enterprise-wide. KNG is far more adept at aligning custom manufacturing with customer demand, executives have real-time data to help with key decisions, and drop shipping is more expeditious.
Month-end closings, which used to take a full week, are now accomplished in hours. KNG knows exactly how it is doing financially at all times instead of always having to wait until the end of the month.
“Fluctuating economic situations require us to be nimble in our go-to-market strategies. We think of our business as consisting of ‘bricks and clicks,’ and when the recession hit, we had to make adjustments in the mix that paid off for us. Those adjustments wouldn’t have been feasible without the flexibility of SAP software.”
Whether customers place their orders with telephone reps, or order from KNG’s website, the SAP integration allows KNG to guarantee, but not overcommit, delivery dates—and to maintain their signature same-day deliveries on orders received by 3:00 p.m.
KNG recently expanded into Canada and is planning further international expansion, as well as more distribution centers in the USA.