SAP for Public Sector is helping public administrations around the world embrace innovative government initiatives.

Featured Case Studies and Stories

Birmingham City Council The largest local authority in the United Kingdom transformed corporate services using SAP Business Suite applications and the SAP NetWeaver technology platform. Read the full story.		Municipality of Tampico Review the ways in which this Mexican city municipality dramatically improved its response to public service requests when it implemented SAP software. Read the story.
Spanish Civil Guard See why this key Spanish security institution chose SAP solutions to provide more reliable, less redundant data and enhance mission readiness. Read the details.		City of Houston SAP Consulting helped Houston use SAP ERP to improve management of US$2 billion in assets, make financial information available online in real time, and more. Read the full story.

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Asset Type: All Asset Types Customer Success Stories Case Studies Customer Success Profile Business Transformation Studies
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Department for Work and Pensions  Case Studies   The U.K. Department for Work and Pensions (DWP) manages a large part of the U.K. government budget and delivers many highly visible services and payments to the public. Learn how activity-based management (ABM) has helped DWP achieve excellent levels of service delivery with potential for more improvement. (IDC, 2009) "Executive Brief: Activity-Based Management Drives ROI at DWP" (319 KB)
"Executive Brief: Birmingham City Council's Corporate Services Transformation"   Case Studies   Get a summary of an extensive IDC ROI study: "Best Practices: CHAMPS and Service Birmingham Key to City's Corporate Services Transformation Case Study." (Government Insights, an IDC Company, 2009) "Executive Brief: Birmingham City Council's Corporate Services Transformation" (157 KB)
"Financial Management Modernization at the USDA Positively Impacts Mission"  Case Studies   This 2010 IDC case study highlights the USDA's financial modernization project, enabled by SAP ERP, which helped integrate purchasing and financial management processes, budget, and programs and yielded over $18 million in savings from consolidating or eliminating many legacy systems. (IDC, 2010) "Financial Management Modernization at the USDA Positively Impacts Mission" (925 KB)
Armée de Terre (French Army)  Business Transformation Studies   Learn why the French Army chose SAP software that included SAP ERP HCM to automate its HR processes and streamline operations at 400 locations around the world. In this all-professional army, administrators need the same HR capabilities as the world’s largest companies – which is why they selected SAP ERP HCM. Armée de Terre (French Army) (306 KB)
Arts Umbrella  Customer Success Stories   Find out how Canada's art center for youth increased its fundraising successes using Crystal Reports for timely, efficient reporting. Arts Umbrella (336 KB)
Auckland Regional Council Group  Customer Success Stories   Learn how the Auckland Regional Council Group uses SAP BusinessObjects software to improve its organizational efficiency, and thus improve the overall quality of life in Auckland, New Zealand. Auckland Regional Council Group (400 KB)
Austrian Federal Ministry of Science and Research  Customer Success Stories   Learn how the Austrian Federal Ministry of Science and Research (BMWF) uses SAP BusinessObjects solutions for planning, budgeting, and business intelligence. Find out how the ministry has gained transparency and traceability of budget planning and management using budget elements rather than budget structure logic. Austrian Federal Ministry of Science and Research (301 KB)
BeteiligungsHolding Hanau  Business Transformation Studies   Learn how the umbrella organization for the civil service agencies of this German city improved cost-effectiveness by migrating key processes – including financial accounting – from more than 300 legacy applications to SAP ERP. Today the city’s civil service agencies rely on SAP applications to do more with less. BeteiligungsHolding Hanau (430 KB)
Birmingham City Council  Business Transformation Studies   Learn how the Birmingham City Council launched a transformation program focused on service excellence, operational efficiency, and customer experience. Making value management a driver of benefit realization was key in getting management support and delivering savings of €1.8 billion. Birmingham City Council (583 KB)
Birmingham City Council  Business Transformation Studies   Read how this city council launched a transformation program focused on excellence in service delivery, operational efficiency, and customer experience – using value management principles learned through SAP Value Academy to drive benefit realization and deliver savings of £1.6 billion (€1.8 billion) over 10 years. Birmingham City Council (509 KB)
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