Highly successful implementations don't just happen – they are the result of proactive engagement from customers during implementation. To mitigate risks, organizations are using the most optimal resources, establishing a strong governance structure, and applying a solid methodology. As a result, companies like yours can become ambitious in achieving high business value in a short period of time and at a low total cost of ownership (TCO).

With the SAP Quality Awards, we celebrate excellence in our customers' SAP implementations. Click here to read more about the awards program.

SAP Commitment to Quality

At SAP, quality and best practice are at the heart of everything we do. Our software development teams employ recognized practices to ensure the highest quality of design, development testing, and roll out. SAP Education and SAP Consulting services adhere to strict quality standards based on industry best practices. Our ASAP implementation methodology also incorporates clearly defined quality gates and various SAP quality assurance consulting services can decrease risks, reduce TCO, shorten implementation time, and increase business value.

By learning from each implementation and through customer and partner feedback, SAP continues to improve quality by working more closely with our stakeholders.

SAP partner programs, through certification of partners and their consultants, enable customers to make informed decisions when selecting implementation partners. Our partner programs and SAP quality assurance services also offer advice to partners about the best way to control program delivery and increase business value to customers.

SAP Quality Principles

Based on thousands of implementations, SAP has developed a set of quality principles (PDF). They guide us, our certified partners, and our customers by highlighting essential factors that enable successful implementation and integration of SAP software into our customers' organizations.

Our quality principles also underpin our sales activities, helping to ensure that we provide our customers with the necessary information to make carefully considered decisions about their solution and implementation options. And when issues do arise, we have documented processes and procedures to make sure the issues are resolved quickly.

Find out more about SAP's commitment to quality. Contact the Active Quality Management organization with any questions.