Gerhard Oswald heads the Global Service & Support Board area and is a member of the Executive Board and the Global Managing Board of SAP SE. He is responsible for SAP Active Global Support, Solution & Knowledge Packaging, SAP Global User Groups, Maintenance Go-to-Market, as well as joint leadership of SAP Labs Network with Bernd Leukert. In addition Gerhard is responsible for the operations of the SAP HANA Enterprise Cloud Delivery unit to meet the growing customer demand for SAP HANA.
Oswald joined SAP in 1981. He was instrumental in developing the sales support network for the SAP R/2 software, responsible in particular for quality control. He then assumed responsibility for quality control in the development of the SAP R/3 software. From 1987 to 1993, Oswald was a member of the project management team responsible for conceiving, developing, and delivering SAP R/3. Following the completion of this project in 1993, Oswald was appointed to the SAP Extended Management Board.
In 1994, he assumed responsibility for the SAP R/3 Services division, and was appointed as a member of the SAP Executive Board in 1996. SAP Active Global Support was founded under Oswald's leadership, heralding an era of continuous improvement of innovative support offerings which have demonstrated SAP's thought leadership in the industry.
Oswald began his IT career at Siemens AG, where he was an applications consultant for SAP R/2 business processes from 1977 to1980. He holds a degree in business administration from the University of Mainz, Germany.