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      Home > Review of Operations > Business in 2004 > Business at SAP
       
 
Business at SAP
 
SAP hits demanding software revenue target
For 2004, SAP set itself the goal of returning to double-digit software revenue growth, with a target of 10 %. The €2,361 million software revenue that the Company recorded was exactly on that target. On a constant currency basis, software revenue climbed 13 %. Translated to U.S. dollars for comparison, SAP’s software revenue rose 19 % – a significantly larger increase than was achieved by the Company’s key U.S. peers.


That 2004 was so successful for SAP in terms of software revenue is due largely to its achievement in the United States. The Company believes it shone in the United States and elsewhere principally because of its well-positioned sales organization and the breadth and depth of its product offering.

SAP regularly surveys its customers to find out how they plan to deploy the software they buy. This enables the Company to allocate its software revenue to various software solutions. The 2004 results indicate especially strong growth, 14 % to €501 million, in the customer relationship management segment. ERP solutions were even more successful; revenues of €990 million represented a 23 % increase.


At the beginning of 2004, SAP publicly forecast above-average revenue growth for the year in the financial services and public services sectors. The Company successfully met that expectation in both cases – SAP’s software sales to public services increased 28 % to €242 million and its software revenue from the financial services sector grew 14 % to €198 million.

On the basis of orders received, 31 % of software revenue was from small and midsize businesses (SMBs – companies with fewer than 2,500 employees or translated revenue of less than one billion U.S. dollars). In 2003, 28 % of SAP’s software revenue was from SMBs. The Company therefore met the target it set early in 2004 of significantly increasing sales to SMBs.

Maintenance revenue rises 10%
In 2004, the Company’s maintenance revenue grew 10 % (13% at constant currencies). Product revenue – software revenue plus maintenance revenue – climbed 10 % from the previous year’s €4,716 million to €5,184 million in 2004.
       
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