FirstEnergy Solutions Leverages Sales Opportunity Pipeline and Improves Customer Interactions

FirstEnergy Solutions Leverages Sales Opportunity Pipeline and Improves Customer Interactions
Join us in this webcast and learn how FirstEnergy Solutions Corp., one of the nation's largest electric generation suppliers, providing competitively priced generation to more than 1.5 million residential and business customers in Ohio, Pennsylvania, New Jersey, Maryland, Michigan and Illinois is leveraging SAP CRM. You will hear how FirstEnergy was looking to improve the quality and efficiency of their customer interactions and improve their marketing and sales processes to generate quality leads and manage opportunity pipeline. They are now providing a 360 degree view of the customer across interaction center and sales.

Speaker(s):
Jonathan D. Griffith, IT Tech Specialist(V) - FES Support, FirstEnergy Corp (JG)
Clay Caldwell, Utilities Practice, SAP Americas

Date of Issue:
15 Dec 2011

Language:
English

Solutions:
SAP Customer Relationship Management

Industries:
All Industries

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Webcast, 52 min

Presentation, 1 MB

FirstEnergy Solutions Leverages Sales Opportunity Pipeline and Improves Customer Interactions

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