Creating a Holistic Customer View with SAP CRM at Telkom Indonesia

Creating a Holistic Customer View with SAP CRM at Telkom Indonesia
Learn how Telkom Indonesia increases customer service; seamlessly provides services across products, customer segments, and customer interfaces; and obtains a holistic view of its customers. Learn how the company uses SAP Customer Relationship Management (SAP CRM) to improve profitability, to tailor service-level agreements on key accounts, and to better identify opportunities for cross- and up-selling.

Speaker(s):
Indra Utoyo, IT Dir and CIO, Telekom Indonesia
Judi Achmadi, Project Dir, Infusion 2008, Telkom Indonesia

Date of Issue:
21 May 2008

Language:
English

Event:
SAPPHIRE 2008 Berlin Online - Berlin, Germany (May, 2008)

Track:
SAP Applications: CRM

Solutions:
SAP Customer Relationship Management

Industries:
All Industries

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