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SAP Service and Asset Management Empowers Best-Run After-Sales Businesses
SAP Service and Asset Management Empowers Best-Run After-Sales Businesses
Integrated end-to-end service parts management processes are vital in cost-driven after-sales- and service-oriented environments. Ford Motor Co. went live with SAP's service parts planning solution in Europe in 2007. Learn about Ford's program management, implementation experiences, and learnings about efficiency and effectiveness for future implementations. Discover how the SAP solution helps Ford achieve higher customer satisfaction at reduced costs.
Speaker(s):
Christian Schmaus, VP, BU Service and Asset Management, SAP
Robert Gembler, IT Program Mgr, the Phoenix BT Renewal, Europe, Ford Motor Co.
Date of Issue:
20 May 2008
Language:
English
Event:
SAPPHIRE 2008 Berlin Online - Berlin, Germany (May, 2008)
Track:
SAP Applications: PLM/SCM/SRM/SAM
Solutions:
SAP Customer Relationship Management
SAP ERP
SAP Product Lifecycle Management
SAP Service and Asset Management
SAP Supply Chain Management
Industries:
All Industries
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41:00 Min
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