Building an Interaction Center at Varian Medical Systems Inc.

Building an Interaction Center at Varian Medical Systems Inc.
See how Varian Medical Systems Inc. is using SAP Customer Relationship Management (SAP CRM) to accelerate response time to customer requests. Learn how the company has boosted the efficiency of its field service engineers by linking them to SAP CRM using BlackBerry mobile devices. Learn how the company uses SAP CRM to provide analytics and handle complaints according to FDA requirements.

Speaker(s):
Jim Duffy, Project Mgr, Varian Medical Systems Inc.
Satish Subramanian, EAS Mgr, Varian Medical Systems Inc.

Date of Issue:
07 May 2008

Language:
English

Event:
SAPPHIRE 2008 Orlando Online - Orlando, USA (May, 2008)

Track:
Value Engineering

Solutions:
SAP Customer Relationship Management

Industries:
All Industries

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