SAP Business Communications Management provides multi-channel contact-center functionality, enterprise IP telephony, and computer telephony integration to backend systems. SAP Business Communications Management can integrate with your existing telephony platform or provide a clear migration path from traditional telephony to a pure IP-based communications platform. SAP Business Communications Management provides native integration to SAP ERP and SAP CRM.

Watch the Webcast

Attend this webinar to learn more about how SourceGas lowered costs and increased agent effectiveness by using SAP Business Communications Management:

• SourceGas reduced AHT by 30 seconds and call center agents by 5 percent
• Yaskawa reduced AHT by 31 seconds and cut operating costs by 50 percent
• Premiere saved about 10 percent of its annual operating costs

Speakers

• Michael Catterall, Director of Enterprise Solutions, SourceGas
• Dan Arengo, Director of Field Enablement, BCM SAP, SAP