Customers offer the best insights for other customers. Take advantage of the first-hand experience and knowledge of two successful SAP customers. The Commonwealth of Pennsylvania and The Hershey Company will share learning and performance best practices and processes for designing and implementing training strategies for SAP solutions.

Watch the Webcast

They will offer insights on:

• Best practices - Mike Hoover from the Commonwealth of Pennsylvania, an SAP customer since 2002, will discuss the Commonwealth's training plan for SAP BusinessObjectsTM solutions. He will cover best practices for developing and deploying end-user training and user support materials. And he will explain how to develop individual training plans based on strategic planning.
• Best strategies - Carol Kimball and Marcia Perrotti from The Hershey Company, the largest North American manufacturer of quality chocolate and sugar confectionery products and an SAP customer since 1998, will discuss the training strategy for Hershey's recent SAP upgrade. They will explain The Hershey Company's global super-user network and support model methodology for maintaining the value of the company's SAP knowledge.

Speakers

• Carol Kimball, Training Project Manager, The Hershey Company (Hershey's)
• Marcia Perrotti,Training Project Manager,The Hershey Company (Hershey's)
• Mike Hoover, Director Enterprise Information Systems,Commonwealth of Pennsylvania
• Amy Feldman, SAP Learning Architect, SAP Americas