OKI Data Americas, Inc., a subsidiary of OKI Data Corporation of Japan, provides world-class printing technology and solutions. The company implemented functionality in the SAP CRM application to optimize call-center operations. With better control of and access to customer master data and warranty records, OKI Data has reduced service costs and improved the efficiency and productivity of its call- center agents.

Watch the Webcast

Why SAP Was Selected

• Integration with the existing SAP ERP application
• Evaluation as best in market to meet unique business requirements
• Superior call-center functionality

Operational Benefits:

• Improved efficiency and productivity of call-center agents
• Lower average call time
• Greater system uptime and faster transaction speed

Speakers

• Jeff Eberhart, Senior Director, SAP CRM Customer Value Network
• George Rears, Manager, Systems and Development, Oki Data Americas, Inc
• Mike Boudreau, Senior Manager, Customer Support, Oki Data Americas, Inc.
• Roberto Kirsten, Vice President, CRM Solutions, Hitachi Consulting